Toronto Pearson

Copenhagen Optimization / Toronto Pearson

Toronto Pearson International Airport – logo

Operational Optimization at Toronto Pearson International Airport

Greater Toronto Airport Authority engaged with Copenhagen Optimization to carry out a study of how to optimize the operation of the check-in and baggage outbound facilities in Terminal 3 at Toronto Pearson International Airport. The aim of the study was to assure efficient use of the current infrastructure before adding additional capacity. The study concluded that demand could be reduced by 15% – 20% at check-in and baggage by working smarter.

See the case studySee the case study

Image – plane engine

“Copenhagen Optimization successfully identified key initiatives that provided valuable capacity using real world experience. Their approach and knowledge was well received by all levels of our organization.”

– Darin Juby, Toronto Pearson International Airport

Associate Director of Aviation Business Research and Projects

Baggage Strategy at Toronto Pearson International Airport

Following the completion of the optimization study of check-in and baggage, we were contracted by Toronto Pearson International Airport to create a Baggage Strategy aimed at improving the baggage operation at Toronto Pearson. Through a series of workshops, we identified 6 strategic aims which were broken into 21 strategic initiatives. The focus of the strategy is to improve the transfer baggage performance and increase efficiency of the operation by working smarter. To support the quantification of the strategy, 53 KPIs were identified of which 15 -20 KPIs have been formed into a daily performance report delivered by Copenhagen Optimization to Toronto Pearson.

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