CASE STUDY
Improving airport security operations: How Genèva Aéroport has optimized staff planning for their security check-points.
Geneva Airport
17.9 mill. passengers (2019)
142 Destinations
Geneva Airport is the international airport of Geneva, the second most populous city in Switzerland. It surpassed the 15-million-passengers-a-year mark for the first time in December 2014. The airport serves as a hub for Swiss International Air Lines and easyJet Switzerland. It features a route network of flights mainly to European metropolitan and leisure destinations as well as some long-haul routes to North America, China, Africa, and the Middle East.
The airport lies entirely within Swiss territory, however, its northern limit runs along the Swiss–French border and the airport can be accessed from both countries. The freight operations are also accessible from both countries, making Geneva a European Union freight hub although Switzerland is not a member of the EU.Â
Introduction to the collaboration with Genève Aéroport.
Genève Aéroport (GVA) engaged with Copenhagen Optimization and Copenhagen Airports to carry out a study of how to optimize the staff planning for the security checkpoint operation in GVA.
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The Solution: Better Security
The aim of the study was to assure efficient use of the staff, thereby improving the performance of the security checkpoint in GVA.
A series of optimization initiatives were proposed. One of the conclusions of the study was that shifts and rosters could be adjusted in order to eliminate approx. 90% of the periods with insufficient staff, while keeping the cost base constant. Also, performance at the central security checkpoint was improved
significantly following the project.
Outcome achieved:
- Increased number of days with satisfactory performance from 54 in 2014 to 297 in 2015.
- Demand planning based on images per passenger.
- Demand for open security lanes transparently converted to demand for staff.
- Gaps in the existing staff plans identified. Â
Final thoughts
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