CASE STUDY
Geneva Airport
17.9 mill. passengers (2019)
142 Destinations
In brief
Genève Aéroport (GVA) engaged with Copenhagen Optimization and Copenhagen Airports to carry out a study of how to optimize the staff planning for the security checkpoint operation in GVA.
The Solution:
The aim of the study was to assure efficient use of the staff, thereby improving the performance of the
security checkpoint in GVA.
A series of optimization initiatives were proposed. One of the conclusions of the study was that shifts and
rosters could be adjusted in order to eliminate approx. 90% of the periods with insufficient staff, while
keeping the cost base constant. Also, performance at the central security checkpoint was improved
significantly following the project.
The Outcome:
Increased number of days with satisfactory
performance from 54 in 2014 to 297 in 2015.
Demand planning based on images per passenger.
Demand for open security lanes transparently converted
to demand for staff.
Gaps in the existing staff plans identified.
Final thoughts
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