London Heathrow Airport
80.9 mill. passengers (2019)
Heathrow Airport Limited engaged with Copenhagen Optimization to create an assessment of the maturity of the planning of 15 different operational areas at London Heathrow with the aim of improving planning capabilities across.
The assessment consisted of a combination of interviews and operational analyses. The planning of each
operational area was rated on a scale from 1 to 5 within four planning dimensions – Methodology, Input
Parameters, Performance Evaluation, and Systems.
The focus was to accurately describe the current planning scheme and building on this, to identify options
for improving the planning and execution. Initiatives were presented aimed at closing the identified gaps
allowing London Heathrow to significantly improve their planning capabilities.
The combination of an in-depth understanding of the operation and the ability to clearly communicate the
findings were drivers of producing a high-quality assessment.
Delivered an objective and transparent capability
maturity overview of the various planning departments.
Significant opportunities identified to delay investments
and reduce OPEX with quantified deep dive operational
Several large-impact initiatives identified requiring low
Roadmap for planning improvement established.
We look forward to hearing from you
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