CASE STUDY
Copenhagen Airport
26.8 mill. passengers (2023)
217 Destinations
In brief
Co-CEOs and founders of Copenhagen Optimization, Anders Dohn and Kasper Hounsgaard, both have a background from management positions at Copenhagen Airport. At CPH they fundamentally changed the approach to operational analysis with the foundation of the Operational and Business Analysis unit. The new unit quickly saw impressive results.
The Background:
Before establishing Copenhagen Optimization, Kasper headed the unit Operational and Business Analysis at Copenhagen Airport. Anders Dohn and Tor Justesen, now part of Copenhagen Optimization, were also part of unit (Anders later switched to become head of Security resource management).
The focus of the unit was to identify and implement initiatives aimed at increasing the efficiency of the operation. Apart from this, the unit was also responsible for planning and performance evaluation of the check-in allocation as well as creating and evaluating the security checkpoint plans.Â
The Solution:
Significant results were achieved including a 26% reduction in the demand for check-in counters. Further to this, an increase in the yearly throughput in number of items per FTE at the security checkpoint was achieved, from 38,900 items per year to 55,200 items per year, an increase of 42%.
After establishing Copenhagen Optimization, CPH and Copenhagen Optimization has established a cooperation and are working together on a number of projects.
The Outcome:
- Achievement of a 26% reduction in the demand for check-in counters.
- Increase in the yearly throughput in number of items per FTE at the security checkpoint, from 38,900 items per year to 55,200 items per year, an increase of 42%.
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