CASE STUDY
Berlin Brandenburg Airport
35,6 mill. passengers (2019)
140 Destinations
In brief
Berlin Brandenburg Airport was the first airport in Europe to introduce Virtual Queuing directly to
passengers under the name “BER Runway”. Implemented in just three weeks, the numbers are staggering
and shows that the European market is ready and eager to use the service.
The Solution:
Developed by Copenhagen Optimization and CLEAR, BER Runway allows travelers to plan ahead and reserve a dedicated security time slot for their party – giving them a more predictable and stress-free travel experience.
The BER Runway is also an important step on the way to further digitizing operations at the airport. This will enable to further optimize all processes in the interest of the passengers in the future.
The Outcome:
For Berlin Brandenburg Airport, on average days 75% of all available slots are booked and on busy days
the bookings increase to 90% – with almost 2,000 passengers a day using the service. This winning case
is a combination of a great initial interest from passengers combined with a good setup at the security
checkpoint. Combined with well placed signage, this secures an easy and frictionless experience for
passengers.
In general, European airports have an advanced way of communicating with passengers. As a direct result
it has not been necessary for Berlin Airport to involve airlines to utilize their communication channels with
passengers. Next step of the program is to move from the current approx. 10% of passengers using the
service, to a much higher percentage. At this level, peak shaving is unlocked through nudging of
passengers to use off–peak VQ slots.
Results:
On average, 75% of available slots are booked. On
busy days 90% of available slots are booked.
On average almost 2,000 passengers a day are using
the BER Runway service
A centralized setup at the security checkpoint combined
with good signage are key success drivers
Great communication with passengers is essential to
influence their behaviour
Final thoughts
We look forward to hearing from you
We know that investing in and implementing new airport technology can result in a lot of questions. We will happily guide you through the process and answer all your questions.
To see if there is a fit, we offer an obligation free demo of our Better Airport software for you to experience it.
