CASE STUDY
London Heathrow Airport
80.9 mill. passengers (2019)
214 Destinations
In brief
Better Airport and Physical distancing- How London Heathrow airport has overcome Covid-19 related challenges in check-in through proactive planning.
Written by LHR Airport, Shaun Dee, Capacity Planning Manager.
The Challenge:
At Heathrow’s Terminal 2, check-in desk capacity has been temporarily reduced by 36% due to the
proximity of some check-in desks being less than 2 meters apart whilst we develop screening solutions to
mitigate the limitations of physical distancing.
Managing physically distanced queues and congestion is particularly challenging and requires a good level
of predictive insight to plan effectively.
The Solution:
We are currently using Better Check-in (part of Better Airport®) to show redundant desks to be avoided on
the plan and have built the restrictions into the demand calculation and rules, thus enabling desks to be
allocated around the redundant desks.
Better Check-in’s Queue Vision feature provides valuable insight of queue capacity and an early warning
indicator of potential spillage (due to physical distancing) outside designated queuing areas.
Variable m2 values per passenger can be applied to ensure personal passenger space meets physical distancing guidelines, and when combined with the m2 capacity of each queue area, enables our teams on the ground to plan more effectively in advance and ensures physical distancing can be maintained across the check-in concourse.
The Outcome:
At Heathrow’s Terminal 2, check-in desk capacity has been temporarily reduced by 36% due to the proximity of some check-in desks being less than 2 meters apart whilst we develop screening solutions to mitigate the limitations of physical distancing.
We look forward to hearing from you
We know that investing in and implementing new airport technology can result in a lot of questions. We will happily guide you through the process and answer all your questions.
To see if there is a fit, we offer an obligation free demo of our Better Airport software for you to experience it.
