CASE STUDY
Edmonton Airport
8.1 mill. passengers (2019)
54 Destinations
In brief
Edmonton International Airport engaged with Copenhagen Optimization to create a Digital Transformation
Strategy aimed at taking Edmonton to the forefront of innovative airport solutions and meet the needs of
the passengers – now and in the future.
The Solution:
The approach taken focused on involving all stakeholders at the airport and ensuring ownership. The current digital maturity assessed, key priorities identified, and an overarching strategy to digitalization developed. The final approach consists of a range of tangible initiatives and, in an everchanging technological reality, a process for continuously prioritizing what initiatives are likely to generate the most benefits for Edmonton.
Of key initiatives, we identified; a new website, a chatbot, a digital foundation, and an airport operational planning solution. These initiatives include “fixing the basics” and creating a position to expand on.
The Outcome:
Digital transformation strategy delivered.
Produced tangible initiatives in cooperation with EIA
staff that are ready to implement.
Process set up to ensure the strategy is updated
continuously to match the ever-changing opportunities
and challenges in the airport industry.
Secured ownership throughout the organization by
involving stakeholders at all stages.
Final thoughts
We look forward to hearing from you
We know that investing in and implementing new airport technology can result in a lot of questions. We will happily guide you through the process and answer all your questions.
To see if there is a fit, we offer an obligation free demo of our Better Airport software for you to experience it.
