CASE STUDY
Airport Digital Transformation Strategy: How Edmonton International Airport uses data insights to be at the forefront of innovative airport solutions.
Edmonton Airport
8.1 mill. passengers (2019)
54 Destinations
Edmonton International Airport, officially branded YEG Edmonton International Airport since 2022, is the primary air passenger and air cargo facility in the Edmonton Metropolitan Region of the Canadian province of Alberta.
Edmonton Airports is a community-based, financially independent and not-for-profit corporation that manages Edmonton International Airport. YEG serves over 8 million passengers per year (2019) and offers non-stop connections to more than 50 destinations around the world.
Introduction to the collaboration with Edmonton International Airport.
Edmonton International Airport engaged with Copenhagen Optimization to create a Digital Transformation
Strategy aimed at taking Edmonton to the forefront of innovative airport solutions and meet the needs of
the passengers – now and in the future.
The Solution: Digital transformation strategy
The approach taken focused on involving all stakeholders at the airport and ensuring ownership. The current digital maturity assessed, key priorities identified, and an overarching strategy to digitalization developed. The final approach consists of a range of tangible initiatives and, in an everchanging technological reality, a process for continuously prioritizing what initiatives are likely to generate the most benefits for Edmonton.
Of key initiatives, we identified; a new website, a chatbot, a digital foundation, and an airport operational planning solution. These initiatives include “fixing the basics” and creating a position to expand on.
Outcome achieved:
- Digital transformation strategy delivered.
- Produced tangible initiatives in cooperation with EIA staff that are ready to implement.
- Process set up to ensure the strategy is updated continuously to match the ever-changing opportunities and challenges in the airport industry.
- Secured ownership throughout the organization by involving stakeholders at all stages.
Final thoughts
We look forward to hearing from you
We know that investing in and implementing new airport technology can result in a lot of questions. We will happily guide you through the process and answer all your questions.
To see if there is a fit, we offer an obligation free demo of our Better Airport software for you to experience it.
