CASE STUDY

EIA Edmonton

Edmonton  Airport

8.1 mill. passengers (2019)

54 Destinations

In brief

Edmonton International Airport engaged with Copenhagen Optimization to create a Digital Transformation
Strategy aimed at taking Edmonton to the forefront of innovative airport solutions and meet the needs of
the passengers – now and in the future.

Better Forecast

The Solution:

The approach taken focused on involving all stakeholders at the airport and ensuring ownership. The current digital maturity assessed, key priorities identified, and an overarching strategy to digitalization developed. The final approach consists of a range of tangible initiatives and, in an everchanging technological reality, a process for continuously prioritizing what initiatives are likely to generate the most benefits for Edmonton.

Of key initiatives, we identified; a new website, a chatbot, a digital foundation, and an airport operational planning solution. These initiatives include “fixing the basics” and creating a position to expand on.

The Outcome:

Digital transformation strategy delivered.

Produced tangible initiatives in cooperation with EIA
staff that are ready to implement.

Process set up to ensure the strategy is updated
continuously to match the ever-changing opportunities
and challenges in the airport industry.

Secured ownership throughout the organization by
involving stakeholders at all stages.

Final thoughts

"CopOpt began by carrying out a Digital Maturity Assessment, appraising current processes and digital readiness at EIA across fifteen different business areas. They looked at where we have staff strengths and where we need to invest, so that our staff can really run a digital airport. Their recommendations were tangible and provided an action plan for digitalization”
quotation marks
Tracy Bednard
VP, Digital, Edmonton International Airport
EIA Edmonton

We look forward to hearing from you

We know that investing in and implementing new airport technology can result in a lot of questions. We will happily guide you through the process and answer all your questions.

To see if there is a fit, we offer an obligation free demo of our Better Airport software for you to experience it.

Book a free demo

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