Next generation checkpoint planning


Better Border is our product for planning and execution of the emigration and immigration checkpoint operations. It is a common operating platform for airport authorities and Border Force. This product transforms a forecasted passenger arrival curve into an optimized desk opening plan and in turn, optimizes the demand for staff.

Better Border enables you to achieve

  • Higher predictability > lower stress levels > fewer sick days
  • Shorter waiting time
  • Less buffer in the plan > lower cost
  • Fewer wasted resources due to imbalance between staff demand and supply > lower cost


An airport is a dynamic environment and the rapid changes in arrival times and related gate changes have significant impact on operations. To cater for this reality Better Border utilizes flight feed to continuously predict when and at which checkpoints passengers will arrive at immigration. Early or late arrivals, walking distance from gate, aircraft size, and passenger types (citizen, non-citizen etc.) are all mapped and updated based on available data.


Better Border allows for continuous re-optimization of the desk plan according to live data feeds from the immigration hall. It gives an easy overview and visualization of flights which add to the passenger flow at immigration hall hence, giving perspective of potentially demanding circumstances.


The Right Staff at the Right Time at the Right Location


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Key features

Planning based on different passenger categories - Nexus, Global Entry, citizens, and visitors (split on Visa and non-Visa)

Desk opening plans optimized according to the service level targets of the immigration checkpoint

Real-time updates based on updated ETA data

Continuous real-time re-optimization of desk plan according to the actual number of passengers in the immigration hall. Concurrently, plan accuracy is maximized by utilizing available sensor data from same immigration hall

Common operating platform for airport authorities and Border Force

Break optimization included in the staff demand optimization

Cloud-based Software-as-a-Service - accessible through the web with no on-site installation, always up-to-date and includes all upgrades.

Application of the same methodology for all time horizons - from capacity planning over budgeting and operational lane and staff planning to execution on the day of operation

Key benefits

Easy access for all relevant users, from the capacity planner taking a look into the future, the analyst making the budget, over the demand planner, the staff planner, and to the dispatcher on the day of operation

High degree of automation eliminates manual processes

Ability to lower the peak demand for border control staff by deliberately planning for queues at peak periods and optimizing the implementation of breaks

A common operating platform will ease the communication and cooperation with stakeholders such as border authorities

Easy data transfer from forecasting system and to staff planning system giving full transparency for all parties

Robust enterprise tool - reduces dependency on individuals and increases sustainability compared to e.g. Excel-based planning


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This project has received funding from the European Union’s Horizon 2020 research and innovation program under grant agreement No 880158.