Better Border is our product for planning and execution of the emigration and immigration checkpoint operations. This product transforms a forecasted passenger arrival curve into an optimized desk opening plan and in turn, optimizes the demand for staff.
Better Border enables you to achieve
The Right Staff at the Right Time at the Right Location
Planning based on different passenger categories - Nexus, Global Entry, citizens, and visitors (split on Visa and non-Visa)
Desk opening plans optimized according to the service level targets of the immigration checkpoint
Break optimization included in the staff demand optimization
Real-time updates based on API data and updated ETA data
Application of the same methodology for all time horizons - from capacity planning over budgeting and operational lane and staff planning to execution on the day of operation
Cloud-based Software-as-a-Service - accessible through the web with no on-site installation, always up-to-date and includes all upgrades.
Ability to lower the peak demand for border control staff by deliberately planning for queues at peak periods and optimizing the implementation of breaks
Full transparency in the way staff demand is generated
Easy access for all relevant users, from the capacity planner taking a look into the future, the analyst making the budget, over the demand planner, the staff planner, and to the dispatcher on the day of operation
High degree of automation eliminates manual processes
Easy data transfer from forecasting system and to staff planning system
Robust enterprise tool - reduces dependency on individuals and increases sustainability compared to e.g. Excel-based planning