CASE STUDY
Toronto Pearson Airport
50.5 mill. passengers (2019)
181 Destinations
In brief
Optimization study at Toronto Pearson Airport with a focus on check-in and outbound baggage.
The aim of the study was to assure efficient use of the current infrastructure before adding additional capacity.
The Solution:
Greater Toronto Airport Authority (GTAA) engaged with Copenhagen Optimization (CopOpt) to carry out a study of how to optimize the operation of the check-in and baggage outbound facilities in Terminal 3 at Toronto Pearson International Airport (YYZ).
As part of the project we worked with the airport to identify relevant data sources and concurrently generated relevant input parameters. To ascertain the accuracy of the analytical results several workshops with stakeholders were conducted.
The Outcome:
The study identified +15 initiatives for improving the operation and a roadmap for implementation for these initiatives were created in cooperation with the airport.
The study concluded that significant reductions in demand for capacity at check-in and baggage could be realized by working smarter. The initiatives considered various options for optimization: improved planning, better use of infrastructure, new technology, and changes in the check-in and baggage outbound processes.
In total, the initiatives documented a potential reduction in demand for check-in counters of approx. 18% and a reduction in demand for baggage make-up positions of 14%.
Final thoughts
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