CASE STUDY
London Luton Airport
18.2 mill. passengers (2019)
124 Destinations
In brief
Taking Better Security to the next level – increased passenger satisfaction and significantly lowered wait times at security process at London Luton Airport.
The Solution:
London Luton Airport (LLA) engaged with Copenhagen Optimization (CopOpt) to improve the planning of he security checkpoint operation. This was done by implementation of the Better Forecast and Better Security solutions – part of Better Airport®. The implementation was done in 4 months and resultssignificant as seen in the box below.
Three key success factors were driving the successful implementation:
First, a dedicated and transformation-ready team at LLA made adoption of Better Forecast and Better
Security swift.
Second, the deep airport operational knowledge forming the base of the solutions allows for inclusion of among other input parameters boarding card scans and x-ray images.
Third, Better Forecast and Better Security substituted existing solutions and significantly reduced the time spent on the planning process.
The Outcome:
The wait time at the security checkpoint reduced from an average of 12 minutes to an average of 9 minutes – a reduction of 25% when comparing 6 months prior to Better Security implementation and 6 months after Better Security implementation.
Passenger satisfaction with the security checkpoint process increased by 5%-points from 75% to 80%.
Final thoughts
We look forward to hearing from you
We know that investing in and implementing new airport technology can result in a lot of questions. We will happily guide you through the process and answer all your questions.
To see if there is a fit, we offer an obligation free demo of our Better Airport software for you to experience it.
