CASE STUDY
Optimizing security processing and improving layout design: How Lyon Airport were enabled to increase throughput up to 80%.
Lyon Airport
11.7 mill. passengers (2019)
118 Destinations
Lyon–Saint Exupéry Airport is the international airport of Lyon, the third-biggest city in France and an important transport facility for the entire Auvergne-Rhône-Alpes region. Lyon Airport handles more than 11 million passengers a year (2019).
Lyon Airport is part of the Vinci Airports Group, which develops and operates civil airports. The company develops a network of 65 airports in 12 countries including France, Portugal, Brazil, United States, Cambodia, Japan, Dominican Republic, Chile, Serbia, United Kingdom, and Costa Rica.
Introduction to the collaboration with Lyon Airport.
Security optimization and layout design at Aéroports de Lyon. As part of the project two key areas were identifies – one with a possibility of improvement of up to 80%.
The Solution: Better Security
Lyon Airport (LYS) engaged with Copenhagen Optimization (CopOpt) to identify improvement initiatives to optimize the security checkpoint operation. This was achieved by completing on-site observation studies and data analysis using the Better Security solution – part of Better Airport®. The project was completed in 4 months and two key areas were evaluated.
First, a review of the security checkpoint layout and the corresponding passenger flow was conducted. Initiatives were suggested to improve the passenger experience and simplify the passenger journey.
Second, an evaluation of the security operation was conducted using Better Security. Recommendations were proposed that will increase the x-ray and passenger throughput on security lanes as well as a Performance Evaluation Framework to improve the communication between the third-party stakeholder
providing staff for the checkpoint and LYS. Also, the effect of Centralized Image Processing (CIP) was assessed.
Outcome achieved:
A list of improvement initiatives to increase the image throughout and passenger throughput per lane. Together the initiatives would enable a throughput increase of up to approx. 80% if they are all implemented.
An improved queue maze layout at the entrance of security that simplifies the passenger journey, maximizes available space, and increases passenger satisfaction.
Final thoughts
We look forward to hearing from you
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