CASE STUDY

AGS

AGS Airports

13,5 mill. passengers (2019)

128 Destinations

In brief

Copenhagen Optimization worked in close collaboration with key stakeholders from all three airports in the AGS Airports Group to gather a detailed understanding of the site-specific challenges and train them in using Better Forecast. This contributed to a successful and fast implementation process.

Better Forecast image

The Challenge:

AGS Airports – which owns Aberdeen, Glasgow and Southampton airports – engaged with Copenhagen
Optimization (CopOpt) to improve the accuracy and efficiency of their passenger forecast. AGS’ key
challenges were that the forecasting process was time-consuming, complex and dependent on a few
specialized employees in each airport.

The Solution:

Better Forecast, provides detailed forecasts of passenger numbers, load factors, and presentation profiles
on a flight-by-flight basis, for both arrivals and departures in AGS. Accuracy is of high priority since the
forecast serves as the foundation for planning and correct staffing for Security. Since the solution is self-
correcting, accuracy is constantly improving. The high level of detail and the increased forecast accuracy
has improved the confidence level throughout the business and made the forecasting process easier and
more time efficient for the key stakeholders.

The Outcome:

Accuracy increased to 95% at 92% of the days.

 Time spent reduced by at least 67% – from two hours every at every forecast to 20 min. a week.

 Introducing one tool – and including stakeholders – has improved collaboration across the three AGS airports.

The forecast now serves as an essential foundation for optimizing terminal planning in AGS Airports

Final thoughts

"One of the few truly agile companies to work with”
quotation marks
Ciaran Sutton
Project Manager, AGS Airports
AGS
"The implementation was impressively clean, well carried out and completed according to the timelines”
quotation marks
Matthew Wilson
Interim Group Head of IT, AGS Airports

We look forward to hearing from you

We know that investing in and implementing new airport technology can result in a lot of questions. We will happily guide you through the process and answer all your questions.

To see if there is a fit, we offer an obligation free demo of our Better Airport software for you to experience it.

Book a free demo

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