Singapore Changi

Copenhagen Optimization / Singapore Changi

Augmenting data and optimizing operations at Changi Airport Immigration

With high passenger movements and the dynamic nature of arrival flight timings, Changi focused on the optimization of passenger flow to minimize queues and waiting times at border control. By implementing Better Border in partnership with Copenhagen Optimization, Changi was able to visualize realized data and re-optimize their operation plans in real-time throughout the day. The platform puts together crucial information on how passengers show-up and expected queues. This in turn supports data-driven decision making and continued optimization of gate allocation and resource deployment.

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“Copenhagen Optimization has been a valued partner in developing real-time solutions to optimise the arrival passenger flow and enhance passenger experience. In particular, their steadfast commitment to deliver continuous enhancements to better serve airport customers, backed by a strong product and consultancy team makes the partnership fruitful and pleasant.”

– Rui Xia

Manager, Airport Operations Planning & Strategy

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Image – Changi

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