Virtual queuing your way.
Did you know...? Our Better Virtual Queuing solution works both via boarding card scans and as a standalone QR code sent to the passenger's phone.
The choice is yours. By integrating the virtual queuing time slot into the passenger’s boarding card gives the passenger a one-step experience, but we know that not all airports want to mix things up. For those airports it is possible to provide the passenger with a QR code sent directly to their phone. It is still easy and simple and the selected solution is up to the airport’s preference, depending on operational and technical set-up.
Better Virtual Queuing allows passengers to book a time slot before arriving at the airport, while planning their journey. With Better Virtual Queuing, passengers go straight to the security checkpoint, presents their boarding card or standalone QR code, leading to a smooth and efficient flow for all.
Stakeholders are critical to make Virtual Queuing a success at airports and it should be seen as a shared commitment to provide the excellent passenger experience. Airlines have the best ability to facilitate passenger communications and include the offering in their natural check-in flow, agencies operate the security and border checkpoints, and handlers and airlines plan and operate most of the check-in operation. To date, many passengers give credit to both airport and airline for the Virtual Queuing experience, which is a testament to its role as a shared initiative and benefit.
What is Virtual Queuing?
Virtual Queuing is the ability for a passenger to book a slot at any touchpoint in the airport and wait virtually rather than wait in a physical line, thereby eliminating stress and anxiety.
Virtual Queuing is one of the most noticeable new digital solutions for airports – if done right, it will deliver on its promise to reduce wait times, improve the passenger experience, and increase non-aeronautical revenue.
Passenger surveys show that 95% of passengers are happy or extremely happy to use the service, while 63% say they spend more time shopping, eating, and drinking at the airport as a direct result of saving time in security processing. In
addition, Better Virtual Queuing has proven very effective when it comes to leveling out peaks to flatten demand for infrastructure and staff, thus helping to decrease wait times. At SEA, they have managed to skim 25% off peak hour demand during the first few months alone.
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Virtual Queuing for airports: The complete guide to successfully introduce Virtual Queuing for your passengers
The obvious choice to reduce wait times, improve passenger satisfaction, and increase non-aeronautical revenue.
Integrates with boarding card scans or works with separate QR codes – the choice is yours
Keep your offerings separate or deliver a one-step process to your passengers with the boarding card scan integration. We can connect with the e-gate provider of your choice through our open API. Both solutions are seamless and stress-free for your passengers.
Integrates into any passenger touch point
Parking, check-in, bag-drop, security, boarding… There are so many different passenger touchpoints – why not make them interconnected? By elevating your Virtual Queuing solution to several touchpoints, you will give your passengers control and transparency of their journey through the airport through a fully integrated and automated set-up. This will require collaboration across airport and stakeholders, but we envision this to be the end-goal of Virtual Queuing for Airports – and we will be there on the side helping you reach your goal.
Connects with your flight schedule for full operational control
You are enabled to open and close time slots on a flight-by-flight basis, targeting the specific flights that will benefit your operation the most. This allows you to nudge your passengers to arrive before their STD, predicting wait times, and level out peaks.
Manage VQ slots based on your checkpoint availability
If you have more than one checkpoint, you are in full control of the available VQ slots at each checkpoint. This will allow you nudge passengers from one checkpoint to another and thus balancing your loads.
Automatically allocates VQ slots based on flight schedules
The solution will automatically allocate VQ slots throughout the day divided on your different checkpoints based on your flight schedule and operational data. But no one knows your airport’s operation better than you, and you will have full access to make the changes you see necessary.
Dedicated, bespoke reservation page
You will have your own dedicated passenger-faced reservation page, which you can brand according to your airport CVI.
Lighten the load on your airport
The ability to nudge passengers to arrive when convenient for the airport takes the pressure off your airport operation during peak hours.
People are increasingly demanding digital solutions that give them more control of everyday activities – including in airports. And though Virtual Queuing is a paradigm shift for airport operators in that it puts the passenger in charge, the upsides outweigh the adjustment curve.
Our Virtual Queuing solution is live at:
With Heathrow Timeslot passengers can enjoy peace of mind knowing they can go directly to the security area at their pre-booked time slot. 4th October
Copenhagen Optimization and US partner Clear Launch Free RESERVE powered by CLEAR Lane at Halifax Stanfield International Airport 23rd August 2023 Halifax Airport is 6th
CLEAR and Denver International Airport Extend DEN Reserve to Help Passengers Save Time at Airport Security 12th July 2023 (Denver) – Amid the busy
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Contact us to learn more about our virtual queuing solution
Learn more about our queuing solutions and the rest of our Better Airport solutions by contacting us. We will be ready to answer all your questions. Therefore, do not hesitate to contact us to get to know more about how our solutions can optimize your staff resources and airport passenger flow. We look forward to hearing from you.