With Heathrow Timeslot passengers can enjoy peace of mind knowing they can go directly to the security area at their pre-booked time slot.
4th October 2023
London, UK – London Heathrow Airport, CLEAR (NYSE: YOU) and Copenhagen Optimization today announced the launch of a free pilot program, called Heathrow Timeslot. The program allows travelers to plan ahead and reserve a dedicated security time slot for their party – giving them a more predictable and seamless travel experience. Heathrow is the first UK airport to offer a virtual queuing solution to its travelers.
The Heathrow Timeslot trial will run for six months and will be held at Terminal 3. The offer is available for all passengers travelling with American Airlines, Delta Air Lines, Emirates, and Virgin Atlantic. The airport states that more carriers may be added during the six-month period.
All information about the new Heathrow Timeslot reservation tool is available online here.
“This new trial will give passengers that extra added bit of certainty and reassurance ahead of their journey. We look forward to seeing the data come in to give us some learnings on how we can roll this out more widely across Heathrow,” said Mark Powell, Operational Planning Director at Heathrow, to Business Travel News Europe on the day of the launch.”
“Heathrow Timeslot and this virtual queuing concept for airports are unique in the sense that it brings real benefits to the airport security experience for everyone,” said Kasper Hounsgaard, Co-CEO and founder of Copenhagen Optimization. “It is an innovation that blends technology and operational experience, making it an integrated part of the airport operation.”
How it Works
● Reserve: To use the free Heathrow Timeslot, just visit the dedicated website where you can enter your flight details, the size of your party, and find a reservation time that works for you.
● Confirm: Once you select your reservation time, finish booking by entering your email, and confirming your details. You’ll receive a confirmation email and QR code. You will receive a designated time and entry point to the security search area.
● Go: When arriving at the airport follow the signs to the Heathrow Timeslot area after checking in any baggage. Scan your QR code and enjoy the fast lane right to screening and security.
Reservations can be made online as early as three days in advance of a flight’s scheduled departure date. Reservation times are available based on the passenger’s selected flight. The latest timeslots for security will be available 90 minutes before departure for long-haul flights and 60 minutes before short-haul flights.
Heathrow joins 19 other airport locations across the U.S., Canada, and Europe to offer this free, appointment-based system in partnership with Copenhagen Optimization and CLEAR. In total, CLEAR and Copenhagen Optimization’s virtual queuing platform has served more than 2 million passengers since launching in 2021.
About Copenhagen Optimization
Copenhagen Optimization is a joint software and consultancy company specializing in improving airport operations. We passionately believe that operating an airport should be simple and efficient. Our software Better Airport® is a cloud-based solution that uses data and advanced mathematical algorithms to bring clarity and confidence to plans, data, and complex decision-making, empowering both you and your business to better predict, operate, and optimize. Better Airport is currently deployed and live in operations in more than 35 airports globally, from JFK Terminal 4 to London Heathrow and Singapore Changi.