The ultimate stress relief.
Did you know...? As well as improving operational efficiency for you, our Better Virtual Queuing solution reduces stress and uncertainty for the passenger.
Virtual Queuing lets the passenger be in control of their own itinerary by letting them book their preferred time slot at any given touch point at the airport. By allowing them to plan a predictable journey from home to gate, you will enable a seamless travel experience for the passenger and subsequently increased operational efficiency for the airport.
What is seamless travel? Some define it as the absence of disruption when moving from A to B. As we see it, it is more than just providing a journey without disruption. It is providing a predictable experience, giving the passenger peace of mind that the travel will be seamless.
A significant part of the stress factor related to travelling is the uncertainty of whether passengers must queue, how long the wait time will be, and if they make their flight – this is particularly true for non-frequent passengers. Waiting in line, or the worry of waiting in line, is a key pain point for passengers and by introducing Better Virtual Queuing you will not only remove an unpredictable stress factor. You will also empower them with control of their journey from home to gate.
An advanced virtual queuing solution must be able to distinguish between peaks at various check-points and nudge passengers towards the less utilized ones. This will not only benefit the airport operation – it will also provide your passengers with a better and stress-free journey through your airport. Based on operational preparedness, the airport will be able to provide a promise to the passenger of a seamless journey with reduced wait times.
What is Virtual Queuing?
Virtual Queuing is the ability for a passenger to book a slot at any touchpoint in the airport and wait virtually rather than wait in a physical line, thereby eliminating stress and anxiety.
Virtual Queuing is one of the most noticeable new digital solutions for airports – if done right, it will deliver on its promise to reduce wait times, improve the passenger experience, and increase non-aeronautical revenue.
By giving passengers the option of booking their slots before arriving at the airport, airports are giving control of the journey to the passengers. This creates the foundation of a more seamless and stress-free end-to-end experience for the passenger.
Our most downloaded e-book: Get it now
Virtual Queuing for airports: The complete guide to successfully introduce Virtual Queuing for your passengers
The obvious choice to reduce wait times, improve passenger satisfaction, and increase non-aeronautical revenue.
Integrates with boarding card scans or works with separate QR codes – the choice is yours
Keep your offerings separate or deliver a one-step process to your passengers with the boarding card scan integration. We can connect with the e-gate provider of your choice through our open API. Both solutions are seamless and stress-free for your passengers.
Integrates into any passenger touch point
Parking, check-in, bag-drop, security, boarding… There are so many different passenger touchpoints – why not make them interconnected? By elevating your Virtual Queuing solution to several touchpoints, you will give your passengers control and transparency of their journey through the airport through a fully integrated and automated set-up. This will require collaboration across airport and stakeholders, but we envision this to be the end-goal of Virtual Queuing for Airports – and we will be there on the side helping you reach your goal.
Connects with your flight schedule for full operational control
You are enabled to open and close time slots on a flight-by-flight basis, targeting the specific flights that will benefit your operation the most. This allows you to nudge your passengers to arrive before their STD, predicting wait times, and level out peaks.
Manage VQ slots based on your checkpoint availability
If you have more than one checkpoint, you are in full control of the available VQ slots at each checkpoint. This will allow you nudge passengers from one checkpoint to another and thus balancing your loads.
Automatically allocates VQ slots based on flight schedules
The solution will automatically allocate VQ slots throughout the day divided on your different checkpoints based on your flight schedule and operational data. But no one knows your airport’s operation better than you, and you will have full access to make the changes you see necessary.
Dedicated, bespoke reservation page
You will have your own dedicated passenger-faced reservation page, which you can brand according to your airport CVI.
Lighten the load on your airport
The ability to nudge passengers to arrive when convenient for the airport takes the pressure off your airport operation during peak hours.
People are increasingly demanding digital solutions that give them more control of everyday activities – including in airports. And though Virtual Queuing is a paradigm shift for airport operators in that it puts the passenger in charge, the upsides outweigh the adjustment curve.
Our Virtual Queuing solution is live at:
Copenhagen Optimization and US partner Clear Launch Free RESERVE powered by CLEAR Lane at Halifax Stanfield International Airport Halifax Airport is 6th location in
CLEAR and Denver International Airport Extend DEN Reserve to Help Passengers Save Time at Airport Security (Denver) – Amid the busy summer travel season
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Contact us to learn more about our virtual queuing solution
Learn more about our queuing solutions and the rest of our Better Airport solutions by contacting us. We will be ready to answer all your questions. Therefore, do not hesitate to contact us to get to know more about how our solutions can optimize your staff resources and airport passenger flow. We look forward to hearing from you.