Virtual Queuing
for airports

Virtual Queuing. Real communication.

Did you know...? Our Better Virtual Queuing solution also gives you a direct messaging channel to your passengers.

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We’re enhancing the passenger experience by unlocking a better, more efficient seamless experience to help passengers plan ahead and arrive early.

“Hands down the best airport experience. Ever.” – passenger survey, 2021.

Read more: Virtual Queuing reduces stress and uncertainty for your passengers

Our intelligent Better Virtual Queuing solution has the potential to work as a direct messaging channel to passengers. This will not only benefit you as an airport, but all your stakeholders too. By improving the travel experience for the inexperienced travelers who find airports most stressful, we incentivize passengers to take advantage of premium services in the future by delivering value on behalf of our partner airlines.

Read more: Virtual Queuing can be applied to any passenger touch point at the airport

Put shortly, by making virtual queuing an integrated part of your operations, you will not only improve your operational efficiency. You create a beneficial link between passengers, airport, airline, concessionaires, agencies, and other stakeholders, taking the first important step towards the seamless passenger journey.

Read more: Get control of the passenger arrival curve with virtual queuing

What is Virtual Queuing?

Virtual Queuing is the ability for a passenger to book a slot at any touchpoint in the airport and wait virtually rather than wait in a physical line, thereby eliminating stress and anxiety.

Virtual Queuing is one of the most noticeable new digital solutions for airports – if done right, it will deliver on its promise to reduce wait times, improve the passenger experience, and increase non-aeronautical revenue.

Read more: Virtual Queuing works both via boarding card scans and as a standalone QR code sent to the passenger’s phone

What if you could influence passenger behavior by giving the passenger predictability of their journey through the airport? By giving them the option to be in control you could nudge them to arrive in a more even flow throughout the day. That way you could flatten peaks and allow airport and stakeholders to operate within capacity for a longer period of time.

Our most downloaded e-book: Get it now

The guide to VQ

Virtual Queuing for airports: The complete guide to successfully introduce Virtual Queuing for your passengers

The obvious choice to reduce wait times, improve passenger satisfaction, and increase non-aeronautical revenue.

 

Features:

Integrates with boarding card scans or works with separate QR codes – the choice is yours
Keep your offerings separate or deliver a one-step process to your passengers with the boarding card scan integration. We can connect with the e-gate provider of your choice through our open API. Both solutions are seamless and stress-free for your passengers. 

Integrates into any passenger touch point
Parking, check-in, bag-drop, security, boarding… There are so many different passenger touchpoints – why not make them interconnected? By elevating your Virtual Queuing solution to several touchpoints, you will give your passengers control and transparency of their journey through the airport through a fully integrated and automated set-up. This will require collaboration across airport and stakeholders, but we envision this to be the end-goal of Virtual Queuing for Airports – and we will be there on the side helping you reach your goal.

Connects with your flight schedule for full operational control
You are enabled to open and close time slots on a flight-by-flight basis, targeting the specific flights that will benefit your operation the most. This allows you to nudge your passengers to arrive before their STD, predicting wait times, and level out peaks.

Manage VQ slots based on your checkpoint availability
If you have more than one checkpoint, you are in full control of the available VQ slots at each checkpoint. This will allow you nudge passengers from one checkpoint to another and thus balancing your loads.

Automatically allocates VQ slots based on flight schedules
The solution will automatically allocate VQ slots throughout the day divided on your different checkpoints based on your flight schedule and operational data. But no one knows your airport’s operation better than you, and you will have full access to make the changes you see necessary.

Dedicated, bespoke reservation page
You will have your own dedicated passenger-faced reservation page, which you can brand according to your airport CVI.

Lighten the load on your airport

The ability to nudge passengers to arrive when convenient for the airport takes the pressure off your airport operation during peak hours.

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Empowered passengers

People are increasingly demanding digital solutions that give them more control of everyday activities – including in airports. And though Virtual Queuing is a paradigm shift for airport operators in that it puts the passenger in charge, the upsides outweigh the adjustment curve.

Our Virtual Queuing solution is live at:

North America

Europe

Book a free demo

See what our Better Virtual Queuing solution is all about.

Explore a one-on-one demo with one of our experts to see how Virtual Queuing can fit your airport’s needs. 

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Contact us to learn more about our virtual queuing solution

Learn more about our queuing solutions and the rest of our Better Airport solutions by contacting us. We will be ready to answer all your questions. Therefore, do not hesitate to contact us to get to know more about how our solutions can optimize your staff resources and airport passenger flow. We look forward to hearing from you.

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You are just one step away

You are just one step away

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You are just one step away

You are just one step away

You are just one step away

You are just one step away

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