There is a better place...
- where you are in control of the passenger arrival curve
BETTER VIRTUAL QUEUING
With Better Virtual Queuing, passengers book times at check-in, security, and passport control, significantly reducing physical queuing and helping you stay on top of demand.
Already in operation at multiple airports, Virtual Queuing gives operators a way to digitally nudge travelers so they arrive outside of peak times. This helps you improve service efficiency while improving the experience for your passengers.
Today, you can experience our VQ solution live at multiple airports, including  Seattle-Tacoma International, Los Angeles International Airport, JFKT4, Berlin Brandenburg Airport, Miami International Airport, Orlando International Airport, Calgary International Airport, and Phoenix International Airport.
Virtual Queuing is also a proven way to boost non-aeronautical revenue.
Better Virtual Queuing is part of Better Airport® – the world’s leading airport optimization platform for airport operators.
Three key benefits for your airport:
Lighten the load on your airport
The ability to nudge passengers to arrive when convenient for the airport takes the pressure off your airport operation during peak hours.
Empowered passengers
People are increasingly demanding digital solutions that give them more control of everyday activities – including in airports. And though Virtual Queuing is a paradigm shift for airport operators in that it puts the passenger in charge, the upsides outweigh the adjustment curve.
Features:
Integrates with boarding card scans or works with separate QR codes – the choice is yours
Keep your offerings separate or deliver a one-step process to your passengers with the boarding card scan integration. We can connect with the e-gate provider of your choice through our open API. Both solutions are seamless and stress-free for your passengers.Â
Integrates into any passenger touch point
Parking, check-in, bag-drop, security, boarding… There are so many different passenger touchpoints – why not make them interconnected? By elevating your Virtual Queuing solution to several touchpoints, you will give your passengers control and transparency of their journey through the airport through a fully integrated and automated set-up. This will require collaboration across airport and stakeholders, but we envision this to be the end-goal of Virtual Queuing for Airports – and we will be there on the side helping you reach your goal.
Read more: Virtual Queuing can be applied to any passenger touch point at your airport
Manage VQ slots based on your checkpoint availability
If you have more than one checkpoint, you are in full control of the available VQ slots at each checkpoint. This will allow you nudge passengers from one checkpoint to another and thus balancing your loads.
Read more:Â Gain control of the passenger arrival curve with virtual queuing
Connects with your flight schedule for full operational control
You are enabled to open and close time slots on a flight-by-flight basis, targeting the specific flights that will benefit your operation the most. This allows you to nudge your passengers to arrive before their STD, predicting wait times, and level out peaks.
Automatically allocates VQ slots based on flight schedules
The solution will automatically allocate VQ slots throughout the day divided on your different checkpoints based on your flight schedule and operational data. But no one knows your airport’s operation better than you, and you will have full access to make the changes you see necessary.
Dedicated, bespoke reservation page
You will have your own dedicated passenger-faced reservation page, which you can brand according to your airport CVI.
Book a free demo
See what our Virtual Queuing solution is all about.
Explore a one-on-one demo with one of our experts to see how Virtual Queuing can fit your needs.Â
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Our Virtual Queuing solution is live at:
North America
Europe
London Heathrow Airport trials free security pre-book offer
With Heathrow Timeslot passengers can enjoy peace of mind knowing they can go directly to the security area at their pre-booked time slot. 4th October
Free RESERVE security lane launched at Halifax Airport
Copenhagen Optimization and US partner Clear Launch Free RESERVE powered by CLEAR Lane at Halifax Stanfield International Airport 23rd August 2023 Halifax Airport is 6th
CLEAR and Denver International Airport Extend DEN Reserve
CLEAR and Denver International Airport Extend DEN Reserve to Help Passengers Save Time at Airport Security   12th July 2023 (Denver) – Amid the busy
Contact us to learn more about our virtual queuing solution
Learn more about our queuing solutions and the rest of our Better Airport solutions by contacting us. We will be ready to answer all your questions. Therefore, do not hesitate to contact us to get to know more about how our solutions can optimize your staff resources and airport passenger flow. We look forward to hearing from you.
