Virtual Queuing for airports

- for greater airport efficiency and passenger satisfaction

VIRTUAL QUEUING FOR AIRPORTS

Virtual queuing reduces lines, improves the passenger experience, and helps to increase non-aeronautical revenue.

Virtual Queuing (VQ) is the ability for a passenger to book a slot at any touchpoint in the airport and wait virtually rather than wait in a physical line, thereby eliminating stress and anxiety.


Our VQ solution is live in multiple airports, among others Seattle-Tacoma Int. Airport (SEA). The SEA VQ solution has proven extremely successful and has more or less been sold out since day one. Passenger surveys show that 63% of passengers spend more time shopping, eating, and drinking as an effect of the VQ processing and 96% say they are happy or extremely happy about the experience.


In addition, VQ has proven very effective when it comes to peak shaving and thus helps to decrease wait times. At SEA, they have managed to skim 25% of peak hour demand during the first few months alone.


One thing is a safer travel environment, but the key to utilize the VQ solution to the fullest potential is by evaluating the data coming from the solution. This will help the airport secure the best passenger experience. The only requirement for the airport is supplying a flight schedule. From here the Concept of Operations and passenger outreach can be discussed and the VQ solution implemented.

 

How does it work?
Passengers book their slot online – typically slots are offered in 15-minute intervals. The VQ solution can be fully white labeled and presented to the passenger for instance as part of a digital marketplace or the airport website. A QR code is sent to the passenger as confirmation. The QR code is then validated at the touchpoint – either using an e-gate or by an agent.

Key features

Passenger qualification and slot allocation

Lane planning and optimization

Stakeholder alignment and collaboration

Passenger engagement

Key benefits

Greater airport efficiency

Increased passenger satisfaction

Enhanced utilization of infrastructure and staff

Higher compliance with physical distancing

LAX FAST LANE

 

Los Angeles World Airports (LAWA) chooses Copenhagen Optimization, Whyline, and Pangiam for their Virtual Queuing solution.

 

Passengers flying out of LAX Terminals 7 and 8 may now reserve a time at the Transportation Security Administration (TSA) screening area through the new pilot program called LAX Fast Lane, which is being tested in coordination with United Airlines and TSA. LAX is the second North American airport to introduce Virtual Queuing to their passengers and thereby modernize the airport experience at security screening checkpoints by reducing wait times and crowding.

SEA SPOT SAVER

 

Copenhagen Optimization is piloting its Virtual Queuing solution at Seattle-Tacoma International Airport (SEA).

 

As Virtual Queuing is starting to generate significant interest at airports around the world, SEA is innovating their seamless travel experience by exploring digital reservations for the TSA general security checkpoints in cooperation with Pangiam and powered by Whyline and Copenhagen Optimization.

VIRTUAL QUEUING

 

The September 2021 issue of Passenger Terminal World brings focus to the benefits of Virtual Queuing.

 

96% of passengers say they have had a positive experience, 63% say they use time saved shopping and dining at the airport, and the airport itself has managed to skim off 25% of peak-hour demand. These are the highlights of the article featuring our CEO Kasper Hounsgaard alongside Dave Wilson and Daniel Zenk from the Port of Seattle, talking about Virtual Queuing and the benefits it provides to airports.

How it works – an introduction

E-GUIDE

Virtual Queuing is starting to generate significant interest around the world. It’s easy to see why, as it opens up for enhanced utilization of infrastructure and staff as well as increased passenger satisfaction.

 

We have created a guide with four simple steps, which will guide you on the journey to introduce Virtual Queuing at your airport.

WEBINAR ON DEMAND

Making Virtual Queuing a hit and not a miss. How to handle physical distancing at airports.

 

Copenhagen Optimization and Whyline showcase how two applications – Better Airport® and Whyline® – provide airports with the most innovative solution to virtual queue management.

THOUGHT LEADERSHIP ARTICLE

Virtual Queuing, when applied in combination with a strong planning methodology, can support airports in achieving more efficient operations. In this thought leadership article we investigate what it takes to introduce Virtual Queuing at airports.

 

The article is for you, who are looking to understand the benefits and the implementation requirements of Virtual Queuing as well at generate ideas to improve your passenger flows.

REQUEST MORE INFORMATION

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HORIZON 2020 AWARD

This project has received funding from the European Union’s Horizon 2020 research and innovation program under grant agreement No 880158.
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