Better passenger experience with virtual customer queuing

For greater airport efficiency and passenger satisfaction

Virtual queuing is becoming an increasingly popular solution for passenger demand management. As technology continues to evolve, it is likely that queuing virtually will become even more prevalent in the future. If you’re looking for a way to improve the passenger experience at your airport, virtual customer queuing may be the solution for you.

Copenhagen Optimization is a world leading provider of software optimization solutions for the airport industry. By implementing our Virtual Queuing solution, we guarantee that the passenger satisfaction will increase, efficiency will improve, and non-aeronautical revenue will be affected positively. 

On this page, you can read all about our virtual queuing solution and how we can help you.

What is virtual customer queuing?

Virtual queuing is the process of managing passenger demand by using technology to create a virtual line or space for passengers. This can be done in a variety of ways, including through the use of an app, by phone, email, website, through a contact centre or SMS.

With our solution, passengers pre-book through a website. A confirmation and QR code are then sent by e-mail but communication via SMS is also a possibility.

The benefits of virtual customer queuing?

Virtual queuing can provide a number of benefits for businesses and passengers alike. Virtual customer queuing is a great way to improve the passenger experience and can be used in a variety of different ways to suit the needs of your business.

For businesses, virtual queuing can help to improve passenger satisfaction and reduce wait times. This allows passengers to wait in a virtual line rather than a physical one when waiting for check-in, passing through security, or boarding the airplane. It can also help to free up staff resources, and improve service efficiency, as the virtual customer queuing solution allows you to influence pasenger behvior. When passengers are nudged to arrive ahead of peaks you will flatten the passenger arrival curve to the benefit of all. Last but not least for larger operations you can use VQ to lead balance passengers thereby ensuring most optimal use of your infrastructure.

For passengers, a virtual queue can provide a more convenient way to wait in line, as well as the ability to queue from anywhere. Queuing virtually allows passengers to do other things in the airport while waiting in line, such as shopping, dining, and experiencing the rest of the airport opportunities.

Would you like to know more about the benefits of our virtual queuing solution then contact us here at any time. 

Key features & Key benefits

Optimize the passenger experience with our virtual queuing solution

Our queuing solution is live in multiple airports, among others Seattle-Tacoma Int. Airport (SEA). The SEA virtual queuing solution has proven extremely successful and has more or less been sold out since day one. Passenger surveys show that 63% of passengers spend more time shopping, eating, and drinking as an effect of the virtual customer queuing processing and 96% say they are happy or extremely happy about the experience.

In addition, this way of queuing has proven very effective when it comes to peak shaving and thus helps to decrease wait times resulting in a safer travel environment. At SEA, they have managed to skim 25% of peak hour demand during the first few months alone.

One thing is a safer travel environment, but the key to utilize the virtual queue solution to the fullest potential is by evaluating the data coming from the solution. This will help the airport secure the best passenger experience. The only requirement for the airport is supplying a flight schedule. From here the Concept of Operations and passenger outreach can be discussed and the virtual customer queuing solution implemented.

You can read more about the airports we have worked together with here.

Book a free demo

See what our Virtual Queuing solution is all about.

Explore a one-on-one demo with one of our experts to see how Virtual Queuing can fit your needs. 

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A world leading company within airport optimization

At Copenhagen Optimization we strive every day to develop the very best software solutions for our clients all around the world. We design high quality and sophisticated virtual queuing solutions and other optimization software that will make it easy, simple and efficient to operate an airport. Our solutions are the result of years of experience within our field and Danish intelligent design. We believe airport operations should be simple and efficient.

Better Airport brings clarity and confidence to plans, data, and complex decision-making, empowering you and your business to better predict, operate, and optimize.

Our well-developed solutions and satisfied clients make us a world leading company within our industry.

Contact us to learn more about our virtual queuing solution

Learn more about our queuing solutions and the rest of our Better Airport solutions by contacting us. We will be ready to answer all your questions. Therefore, do not hesitate to contact us to get to know more about how our solutions can optimize your staff resources and airport passenger flow. We look forward to hearing from you.

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You are just one step away

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