Better passenger experience with virtual customer queuing
For greater airport efficiency and passenger satisfaction
Virtual queuing is becoming an increasingly popular solution for passenger demand management. As technology continues to evolve, it is likely that queuing virtually will become even more prevalent in the future. If you’re looking for a way to improve the passenger experience at your airport, virtual customer queuing may be the solution for you.
Copenhagen Optimization is a world leading provider of software optimization solutions for the airport industry. By implementing our Virtual Queuing solution, we guarantee that the passenger satisfaction will increase, efficiency will improve, and non-aeronautical revenue will be affected positively.
On this page, you can read all about our virtual queuing solution and how we can help you.
What is virtual customer queuing?
How does virtual queuing work?
The passengers simply book their slot online – either at home as part of their journey preparations or upon arrival at the airport. Typically slots are offered in 15-minute intervals. The virtual customer queuing solution can be fully white labelled and presented to the passenger for instance as part of a digital marketplace or the airport website. When the virtual queuing slot is booked, a QR code is sent to the passenger as confirmation. The QR code is then validated at the touchpoint – either using an e-gate or by an agent and the passenger is let through the dedicated lane/check-point.
If you’re looking for a way to improve passenger satisfaction and reduce wait times, virtual queuing is definitely worth considering.
The airport benefits of virtual customer queuing?
Virtual queuing can provide a number of benefits for businesses and passengers alike. Virtual customer queuing is a great way to improve the passenger experience and can be used in a variety of different ways to suit the needs of your business.
For businesses, virtual queuing can help to improve passenger satisfaction and reduce wait times. This allows passengers to wait in a virtual line rather than a physical one when waiting for check-in, passing through security, or boarding the airplane. It can also help to free up staff resources, and improve service efficiency, as the virtual customer queuing solution allows you to influence passenger behavior. When passengers are nudged to arrive ahead of peaks you will flatten the passenger arrival curve to the benefit of all. Last but not least for larger operations you can use VQ to lead balance passengers thereby ensuring most optimal use of your infrastructure.
For passengers, a virtual queue can provide a more convenient way to wait in line, as well as the ability to queue from anywhere. Queuing virtually allows passengers to do other things in the airport while waiting in line, such as shopping, dining, and experiencing the rest of the airport opportunities.
Would you like to know more about the benefits of our virtual queuing solution then contact us contact us here at any time.
Optimize the passenger experience with our virtual queuing solution
Our queuing solution is live in multiple airports, among others Seattle-Tacoma Int. Airport (SEA). The SEA virtual queuing solution has proven extremely successful and has more or less been sold out since day one. Passenger surveys show that 63% of passengers spend more time shopping, eating, and drinking as an effect of the virtual customer queuing processing and 96% say they are happy or extremely happy about the experience.
In addition, this way of queuing has proven very effective when it comes to peak shaving and thus helps to decrease wait times resulting in a safer travel environment. At SEA, they have managed to skim 25% of peak hour demand during the first few months alone.
One thing is a safer travel environment, but the key to utilize the virtual queue solution to the fullest potential is by evaluating the data coming from the solution. This will help the airport secure the best passenger experience. The only requirement for the airport is supplying a flight schedule. From here the Concept of Operations and passenger outreach can be discussed and the virtual customer queuing system implemented.
You can read more about the airports we have worked with here.
Virtual Queuing benefits from a passenger perspective
The airport travel experience begins the moment the passenger steps into the airport. Passing through the airport should be an experience of excitement for what new experiences that are laying ahead at the passenger’s destination. Passing through the airport should not be an experience of long wait times in crowded lines together with frustrated fellow passengers.
From a passenger perspective, virtual queuing is a terrific solution to avoid frustration and stress of waiting in line at the airport. One of the most significant benefits of virtual customer queuing is reduced wait times. With virtual queuing, passengers no longer have to stand in long, physically crowded lines. Instead, they can queue virtually, from the comfort of their own homes, from the airport kiosks, or a cosy café. Not only will they save time but it also reduces stress and frustration, making the airport experience more enjoyable.
Another benefit of virtual customer queuing is better time management for the passenger giving them the option to shop, eat at the airport, or simply relax and enjoy the airport experience.
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A world leading company within airport optimization
At Copenhagen Optimization we strive every day to develop the very best software solutions for our clients all around the world. We design high quality and sophisticated virtual queuing solutions and other optimization software that will make it easy, simple and efficient to operate an airport. Our solutions are the result of years of experience within our field and Danish intelligent design. We believe airport operations should be simple and efficient.
Better Airport brings clarity and confidence to plans, data, and complex decision-making, empowering you and your business to better predict, operate, and optimize.
Our well-developed solutions and satisfied clients make us a world leading company within our industry.
Satisfied clients all over the world
At Copenhagen Optimization, we are proud to have a global network of satisfied airport clients who have experienced the benefits of our virtual customer queuing software and the rest of the Better Airport® solution. Our software is designed to improve airport operations and deliver increased efficiency, cost savings, and improved passenger satisfaction.
We are committed to delivering the best possible virtual customer queuing solution and optimization software to our clients. Whether it’s optimizing virtual queuing in the passenger touchpoints, reducing wait times for passengers, air traffic control, or streamlining baggage handling processes, our software has helped airports all over the world to operate more efficiently and effectively.
We work closely with each airport to understand their specific requirements related to virtual queuing of passengers in check-in, security, boarding, or another airport passenger touchpoint. Afterwards we develop a tailored solution that meets their specific needs. Our software is user-friendly, scalable, and adaptable, making it easy for airports of all sizes to implement and benefit from.
Our satisfied airport clients are a testament to the impact that our virtual customer queuing solution and optimization software can have on airport operations. You can read more about how our Better Airport modules have improved the efficiency of Berlin Brandenburg Airport, Seattle-Tacoma International Airport and many more airports – see our cases here.
Contact us to learn more about our virtual queuing solution
Learn more about our queuing solutions and the rest of our Better Airport solutions by contacting us. We will be ready to answer all your questions. Therefore, do not hesitate to contact us to get to know more about how our solutions can optimize your staff resources and airport passenger flow. We look forward to hearing from you.