BETTER CHECK-IN
Imagine a common use passenger processing system that prevents queues from blocking the flow through the check-in area. A system that allows analysis and planning to not be based exclusively on your fixed resources, and your passenger and baggage flows to be considered as part of the planning process. This is Better Check-in: The passenger processing system to give passengers a seamless journey through your departures hall.
Better Check-in streamlines check-in by automating the allocation of counters based on processing times, airline and handler preferences, and passenger arrival curves.
Better Check-in is part of Better Airport® — the world’s leading connected operations platform for airport operators.
Improved passenger experience – a smooth check-in experience makes sure your travelers begin their journey in a good state of mind.
Smoother operational planning – daily plans can be created quickly using parameters such as airline preferences, passenger forecasts, and baggage influx. Data including wait times, share of passengers outside the queue area, utilization of check-in counters and more make it easy to continually optimize.
Easy to use – elegant design and a considered user experience make it extremely easy for planners, supervisors, schedulers, and senior-level staff to understand and use the solution.
Smooth and adaptive airport processes are a vital part of any successful airport. One such process is passenger processing. Passenger processing refers to the handling of the passenger and their baggage, including the handling of their data and security as they move through the journey to the destination airport. Passenger handling involves issuing tickets, cancellations and refunds, baggage handling, check-in, security checking, and more.
The Better Check-in airline passenger processing system optimizes passenger processing, handling, and flow by using a daily, dynamic plan for automated counter allocation. The system bases allocation based on passenger and baggage flows — while never violating baggage area constraints.
With the ability to link to your FIDS, Better Check-in allows for changes directly in the plan. This creates robust and accurate plans and helps to ensure that passengers are always kept in the loop, improving both the passenger experience and staff workflows.
Better Check-in is a common operating platform, meaning you can provide access to airlines, handling agents, and other external stakeholders. By co-operating in a transparent environment, you can optimize future operations based on a fact-based performance evaluation. This makes it easier to build lasting goodwill and stronger business relationships.
The cloud-based SaaS solution is accessible through your preferred web browser and requires no on-site installation. All users can access the common use passenger passenger processing system from anywhere, as well as see and work with the same updated plans.
Queue Vision analyzes passenger arrival numbers, showing you queues in flow and giving you a real-time understanding of bottlenecks so you can allocate additional counters or more queuing space. By minimizing the risk of queuing, you’re automatically improving the airport experience for your passengers.
The results from airports using Better Check-in are clear:
Better Check-in supports the implementation of common use self-service (CUSS) systems in airports. A CUSS system is a shared kiosk that can be used by several participating airlines to offer check-in to passengers in a single terminal without the need for ground staff.
Increased use of CUSS systems allows your airport to improve flexibility, planning, and allocation of check-in and bag-drop desks. By supporting the use of CUSS, Better Check-in helps to reduce unnecessary queueing and crowding in transit areas, ensuring a faster, easier passenger journey through your airport.
Explore a one-on-one live demo with an expert to see how Better Check-in can fit your needs.
October, 2024 Copenhagen, Denmark – Copenhagen Optimization, the world’s leading optimization platform for airport operators, has entered the Australian market with the implementation of software
The Better Airport® software solution to increase passenger growth potential in the current footprint by optimizing airport operations. April 4th, 2024 Copenhagen, Denmark: Copenhagen Optimization,
Better Airport® becomes the Connected Operations Platform for all operational areas. 15th November 2023 Copenhagen, Denmark: Leading UK airport operator, MAG , and its airport
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