CASE STUDY
Optimizing security check-point operations: How Dublin Airport Authority managed to increase passenger throughput per FTE by more than 10%.
Dublin Airport
32.9 mill. passengers (2019)
195 Destinations
Dublin Airport is an international airport serving Dublin, Ireland. The airport is operated by DAA located in Collinstown, 7 km north of Dublin.
In 2019, 32.9 million passengers passed through the airport, making it the airport’s busiest year on record.
Introduction to the collaboration with Dublin Airport Authority.
Dublin Airport Authority (daa) engaged with Copenhagen Optimization (CopOpt) to support Dublin Airport on a larger transformation project aimed at improving the security process.
+30 optimization initiatives were identified and Dublin has seen an increase in passenger throughput per FTE at the security checkpoints of 10.4% in the first 12 months.Â
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The Solution: Better Security and Better Forecast
As part of this project, CopOpt identified several key initiatives aimed at improving the current planning of the security – focused on lane planning and staff planning. The optimization initiatives were based on comprehensive analysis of more than a year of data on passenger forecasts, boarding card scans, throughput data from the x-ray machines, fixed posts, and waiting time measurement.
The initiatives were discussed through a series of workshops with relevant stakeholders with the aim of creating and delivering an implementation plan. As part of the deliveries, Copenhagen Optimization also developed an Excel model (now Better Security), which is now applied by Dublin Airport to improve the daily forecasting of lanes required for both Terminals and inform the corresponding staffing requirement to deliver the expected customer service.
Outcome achieved:
- Increased passenger throughput per FTE at the security checkpoints with 10.4% in 12 months.
- +30 optimization initiatives identified, creating a roadmap for change over the following two years.Â
- Flexible and transparent operation of lanes, through the ability to plan required no. of security lanes and staff resources.
- Overall, the project resulted in a significantly improved understanding of the security process across the security organization.
Final thoughts
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