Greater Toronto Airport Authority engaged with Copenhagen Optimization to carry out a study of how to optimize the operation of the check-in and baggage outbound facilities in Terminal 3 at Toronto Pearson International Airport. The aim of the study was to assure efficient use of the current infrastructure before adding additional capacity. The study concluded that demand could be reduced by 15% – 20% at check-in and baggage by working smarter.See the case studySee the case study
Associate Director of Aviation Business Research and Projects
Following the completion of the optimization study of check-in and baggage, we were contracted by Toronto Pearson International Airport to create a Baggage Strategy aimed at improving the baggage operation at Toronto Pearson. Through a series of workshops, we identified 6 strategic aims which were broken into 21 strategic initiatives. The focus of the strategy is to improve the transfer baggage performance and increase efficiency of the operation by working smarter. To support the quantification of the strategy, 53 KPIs were identified of which 15 -20 KPIs have been formed into a daily performance report delivered by Copenhagen Optimization to Toronto Pearson.