CASE STUDY
Hannover Airport
6.3 mill. passengers (2019)
49 Destinations
In brief
With security handled by a third party, Hannover Airport had little influence over planning and no way of anticipating potential queues. With Better Forecast and Better Security , the airport was able to integrate the third party’s staffing plans with its own operational data. Hannover can now see how the staffing plan will affect passenger flows through the terminal – and it can react accordingly.
The Challenge:
Security screening at Hannover is handled by a third party. With no direct involvement in security operations, Hannover had little influence over planning or staffing. Worse, the set-up left the airport in the dark in terms of how the third party’s staffing plan would impact passenger flows.
With limited knowledge as to potential wait times at security, Hannover had no way of planning ahead.
The Solution:
The staffing plans from the security vendor are now uploaded to the Better Security module which quickly provides expected wait times and queue lengths at security. By providing a transparent overview of how the staffing plans will impact traffic passenger flows, Hannover knows when and where queues will occur and can optimize its operational activities.
Better Forecast’s integration with boarding card scans also gives Hannover better passenger insights. Show-up profiles are continuously adjusted in line with the show-up data from similar historic flights.
The Outcome:
Previously, Hannover had little way of knowing how its security partner’s staffing plan would impact operations, forcing them to rely on gut instinct. With actionable forecasting, they can take real-time operational decisions with clarity and confidence. And because the forecasting is automated, Hannover’s operations teams spend fewer hours planning, making it a truly cost-effective solution.
By providing an objective, data-driven basis for operational discussions, Better Security and Better Forecast have also made Hannover’s relationship with its security provider more collaborative. The two parties can now work together to optimize the execution of security screening for the benefit of all stakeholders: airport, security provider, airlines, and passengers.
As an added bonus, the addition of the two Better Airport modules is another step on Hannover’s journey to full digitalization of its business and processes.
What next?
After completion of its Better Forecast and Better Security roll-out, Hannover will also add the staff planning element of Better Security, giving it even more control over planning processes.
Hannover has also decided to implement our Virtual Queuing solution following a successful deployment by Berlin Brandenburg. The ambition is to positively impact future passenger flows by mitigating long queues and improving the passenger experience. Virtual Queuing is ideal in combination with Better Forecast and Better Security as it enables operators to see the direct impact on flows while providing an easy overview of the planning of both security and the virtual queuing checkpoint.
Final thoughts
We look forward to hearing from you
We know that investing in and implementing new airport technology can result in a lot of questions. We will happily guide you through the process and answer all your questions.
To see if there is a fit, we offer an obligation free demo of our Better Airport software for you to experience it.
