An efficient queuing system is important when managing a lot of people. For example, in airports there will be timeslots during the day where the passenger flow is higher than at other times. Although easy to predict, as passenger flows follow the flight schedule, it can be a real challenge to handle the passenger peaks but there is a solution to the challenge.
At Copenhagen Optimization we have developed a queuing system that virtually queues passengers. Our queuing system helps airports all over the world to predict passenger flows, reduce waiting times, and help to manage staff resources resulting in higher customer satisfaction.
On this page, you can read more about queuing systems and the advantages of implementing a system that virtually queues passengers.
What is a queuing system?
A queuing system is a system that helps with queuing customers, passengers, or guests to control the flow of people and streamline the queuing experience.
As a business, you often do not know when there will be many people that need help. You can allocate staff resources based on former experiences, but you will never really know if the resources fit the number of customers.
In the air transport industry it’s a different scenario. As passengers arrive to catch a flight, forecasting busy times is uncomplicated. Controlling passenger flows is a big challenge though. By implementing a queuing system in an airport, the airport is enabled to respond to busy time periods and make sure that wait times are reduced.
Advantages of a queuing system
There are several advantages of queuing systems. A queuing system is a great way to improve the customer experience and can be used in many different ways depending on your business needs.
Queuing systems can be a great way to improve customer satisfaction, service efficiency and reduce wait times. Customers hate waiting in lines. Therefore, a queueing system – such as a virtual queuing option – is a good idea as the system gives the passengers more freedom to browse shops or sit at a cafe having a coffee while waiting in line.
Another advantage of queuing systems is that this type of system makes it easier for the business to allocate the right amount of staff resources when needed. The queuing system will show which times a day, during a month, or a year most customers will be present needing help. The business can now make sure the right number of staff is present to help the customers.
Benefits of using a Queuing System
Types of Queuing Systems
There are various types of queueing systems available, each with its advantages and disadvantages.
Single queue and multiple queue
The most common type of customer queuing system is the single queue with multiple servers. This system is often used in restaurants or banks. It is simple to set up and manage, but insufficient if the number of servers is not adapted to the demand.
Another type of queueing system is the multiple customer queuing system with multiple servers. This system is often used in call centers. It can provide a higher level of service by allowing passengers to be served by the next available employee but can be more difficult to manage.
Finally, the last type of queueing system is the virtual queue. This system is often used in online businesses, hospitals, and airports. This is accomplished through the use of technology, such as a website or mobile app, where passengers can join online and wait virtually rather stand standing in a physical line.
Virtual queuing systems offer several benefits to passengers and airports alike. One of the key benefits of virtual queuing systems is the ability to manage and control the flow of passengers in real-time, ensuring that everyone has a fair and equal opportunity to be serviced. Furthermore for airports, virtual queue systems can improve operational efficiency and reduce wait times, leading to increased passenger satisfaction and cost savings.
For passengers, it allows them to spend their waiting time more comfortably, either by relaxing in a designated area or continuing with other activities, without the stress and frustration of standing in a long line. Passengers can also make changes to their reservation if needed. The advantage of the queuing system is that it can provide a seamless experience for passengers and allow the passengers to do other things while waiting in line. For most passengers this type of queuing will be the most beneficial and best queuing system.
Virtual queuing is especially useful in high-traffic areas, such as airports, where traditional customer queuing systems can be inefficient and overwhelming. By offering a virtual queuing experience, airports can provide a more convenient and stress-free passenger experience, ultimately leading to increased passenger satisfaction and loyalty.
Book a free demo of our queuing system
Investing in a software solution is a big step. It is not only a financial commitment, but also an investment of time and resources. You need to be sure that the software you select will meet your needs both now and in the future.
At Copenhagen Optimization we offer free demos of our queuing software system. This way you can experience how the software works and get to know how it can benefit your business.
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A world leading company within airport optimization
At Copenhagen Optimization we strive every day to develop the very best software solutions for our clients all around the world. We design high quality and sophisticated virtual queuing solutions and other optimization software that will make it easy, simple and efficient to operate an airport. Our solutions are the result of years of experience within our field and Danish intelligent design. Our queuing system brings clarity and confidence to plans, data, and complex decision-making, empowering you and your business to better predict, operate, and optimize.
Every day, our Better Airport® solutions help airports all over the world to become more efficient. Our well-developed solutions and satisfied clients make us a world leading company within our industry.
Our well-developed solutions and satisfied clients make us a world leading company within our industry.
Selected case studies on virtual queuing
Seattle Spot Saver
Our Virtual Queuing solution is live at:
Clients all over the world benefit from our optimization solutions every day
Our clients around the world can attest to the effectiveness of our Better Airport® solutions, including our queuing software, in delivering increased efficiency, cost savings, and improved customer satisfaction.
We take a personalized approach to each airport we work with, understanding their unique requirements for queuing passengers and developing tailored solutions that meet those needs. Our user-friendly, scalable, and adaptable software is designed to optimize various airport processes, from reducing passenger wait times and improving usage of infrastructure, to streamlining baggage handling procedures.
Our commitment to delivering the very best queuing system is reflected in the success of our clients, such as Berlin Brandenburg Airport and Seattle-Tacoma International Airport, who have experienced improved efficiency and operations through the implementation of our queuing system, part of our Better Airport® solutions.
At Copenhagen Optimization, we are proud to have a global network of satisfied airport clients and to continue our mission of delivering the top tier optimization systems for airports.
You can read all about how our Better Airport® modules have improved the efficiency of London Heathrow Airport, Copenhagen Airport and many other airports – see our cases here.
Contact us to learn more about our queuing system
Learn more about our queuing system and all of the Better Airport® solutions by contacting us. Get to know more about how our solutions can optimize your staff resources and airport passenger flow.
Do not hesitate to get in touch with us. We will happily answer all your questions and enquiries.