Copenhagen, 5th August 2019

Scope of work

Edmonton International Airport engaged with Copenhagen Optimization to create a Digital Transformation Strategy aimed at taking Edmonton to the forefront of innovative airport solutions and meet the needs of the passengers – now and in the future.

“CopOpt began by carrying out a Digital Maturity Assessment, appraising current processes and digital readiness at EIA across fifteen different business areas. They looked at where we have staff strengths and where we need to invest, so that our staff can really run a digital airport. Their recommendations were tangible and provided an action plan for digitalization”

―Traci Bednard, VP, Digital, Edmonton International Airport

The approach

The approach taken focused on involving all stakeholders at the airport and ensuring ownership. The current digital maturity assessed, key priorities identified, and an overarching strategy to digitalization developed. The final approach consists of a range of tangible initiatives and, in an everchanging technological reality, a process for continuously prioritizing what initiatives are likely to generate the most benefits for Edmonton.


―Delivered a digital transformation strategy aimed at improving the passenger experience and taking EIA to the forefront of airport innovation

―Produced tangible initiatives in cooperation with EIA staff that are ready to implement

―Created a process of ensuring that the strategy is updated continuously to match the ever-changing opportunities and challenges in the airport industry

―Secured ownership throughout the organization by involving stakeholders at all stages

About Copenhagen Optimization

Copenhagen Optimization (CopOpt) is a combined software and consultancy company specialized in analyzing and planning the airport operation on a strategic, tactical, and operational level. CopOpt offers the cloud-based airport operational planning platform, Better Airport®.
Through Better Airport®, airports create daily operational plans for all operational areas and update the plans in real-time as new information becomes available. Also, seasonal plans can be created in Better Airport® assuring that the right planning decisions are taken as far in advance as possible.
CopOpt is working with more than 30 airports globally and have delivered significant benefits to users of Better Airport® including a 25% decrease in wait time at London Luton Airport, a 51% decrease in wait time at Geneva Airport as well as an absorbing 18% growth for check-in and baggage infrastructure at Toronto Pearson Airport.
CopOpt is headquartered in Copenhagen – for more information visit




Sarah Procter
Copenhagen Optimization
Livjægergade 17B, 2100 København Ø
Phone: +45 30 91 46 79

AUTHOR: Sarah Frances Procter
Sarah joined Copenhagen Optimization in 2017 after having held a variety of roles, including Route Development Manager, Airport Operation Management, and Director Real Estate at CPH Airport. Before this, Sarah worked in both the FMCG industry with PepsiCo International in the UK as well as in the IT sector.
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