(Joint presentation by Copenhagen Optimization and London Heathrow Airport)

Nick Beresford, operational intelligence manager, Heathrow Airport, UK and  Kasper Hounsgaard, managing partner, Copenhagen Optimization, Denmark with be presenting at this year’s Passenger Terminal Expo in Paris. The presentation will take place on Day 1, 31st March at 16:30 and cover the topic of transforming operational planning.

At London Heathrow, they have been transforming their internal planning process from Excel and legacy systems to a cloud-based COTS solution. LHR are improving the check-in, security and baggage processes and aligning the entire planning process across operations. The selected solution allows them to make updates automatically and in real-time based on continuously updated information and they are now able to make better informed operational decisions based on shared, common data. This allows LHR to decrease wait times and continue to improve operations and passenger experience as LHR prepares for the future of airport experience.

Copenhagen Optimization, the makers of the Better Airport® software solution, has a partnership with Heathrow Airport. The alliance puts Better Airport®, the airport solution designed to optimize the planning, execution, and evaluation of airport operations, into the hands of hundreds of users throughout the airport and their airline partners. Heathrow has selected Better Airport® after an extensive software solution search and a one-month trial period with Better Airport®’s security, check-in, and baggage modules implemented across the airport.

Want to book a meeting with the team from Copenhagen Optimization at PTE? please send an email directly to Sarah Procter at 


About PTE 

Passenger Terminal EXPO & CONFERENCE will take place at Paris Expo Porte de Versailles, Paris, France in 2020 and will once again provide the most significant opportunity for airports and airlines to debate current issues and form business relationships on a global scale, with 10,000+ people from at least 130+ countries attending each year.

The Passenger Terminal CONFERENCE has firmly established itself as the most highly regarded airport conference in the world. It’s an exceptional opportunity to see industry leaders share their innovations, knowledge, and insight through a comprehensive and diverse range of conferences and panel discussions. Attracting 1,900+ senior airport, airline, aviation authority, government and related business executives from all over the world, it is THE place where attendees gather to pool information, address concerns, discuss solutions and exchange ideas for the future development of the world’s airports.


AUTHOR: Sarah Frances Procter
Sarah joined Copenhagen Optimization in 2017 after having held a variety of roles, including Route Development Manager, Airport Operation Management, and Director Real Estate at CPH Airport. Before this, Sarah worked in both the FMCG industry with PepsiCo International in the UK as well as in the IT sector.
No Comments

Leave a Comment

Your email address will not be published.