Sydney Airport and Copenhagen Optimization announce collaboration to improve airport operations and enhance the customer experience

The Better Airport® software solution to increase passenger growth potential in the current footprint by optimizing airport operations.

April 4th, 2024

Copenhagen, Denmark: Copenhagen Optimization, provider of the world’s leading connected operations platform for airport operators, today announced a partnership with Sydney Airport (SYD) as their software provider for planning and optimization of the use of check-in counters, aircraft stands and gates. Copenhagen Optimization is excited to partner with Sydney Airport to deliver a software solution which drives optimization of the use of airport infrastructure.

“With Better Airport® software solution, we will help the Sydney Airport team increase their growth potential and assist with scaling their operations for greater outcomes. This will allow for more flights in the current footprint,” says Kasper Hounsgaard, co-CEO and founder at Copenhagen Optimization. “Throughout the initial process, the Sydney Airport team has been engaging and rewarding to work with, and we are excited to show how our Better Airport® software solution can help elevate airport operations at Sydney and in Australia.”

“We’re thrilled to partner with Copenhagen Optimization on this project, and through capabilities of The Better Airport® software solution, help deliver a better experience for customers at Sydney Airport.” said Gemma Williams Head of Operations, Planning and Resilience at Sydney Airport.

The Better Airport® software solution will assist Sydney Airport in its operational decision making to enhance the customer journey at key touchpoints. By combining passenger flows with the allocation of check-in counters, optimized counter opening plans secure the best possible use of the infrastructure. For the stand and gate allocation, striking the right balance between busing, towing, and pier-service delivers a higher number of aircraft turns per stand per day increasing efficiency.

About Copenhagen Optimization:
A joint software and consultancy company with a passion for making airport operations simple and efficient. The software solution Better Airport® is a cloud-based solution that uses data and a combination of AI and advanced mathematical algorithms to bring clarity and confidence to plans, data, and complex decision-making, empowering airports to better predict, operate, and optimize. Better Airport is currently deployed and live in operations in more than 30 medium and large airports globally, spanning across USA, Canada, Europe, Asia, and now also Australia.

For further information:
Copenhagen Optimization
Sarah Procter
Chief Commercial Officer
+45 30914679
procter@copopt.com

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