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Virtual Queuing for airports: The complete guide to successfully introduce Virtual Queuing for your passengers

The obvious choice to reduce wait times, improve passenger satisfaction, and increase non-aeronautical revenue.

The ideal way to nudge your passengers to the benefit of your airport operations. 

If you are looking for some simple and accessible steps to get you started with Virtual Queuing, treat yourself to this e-guide.

The complete guide on how to improve your check-in allocation process.

To the benefit of the passengers, airlines, handling agents, and the airport operation.

Do you find it easy to have your check-in counter allocation plan cater for airline preferences and efficient handling of the check-in passenger flows while also driving wait times down? If so, you are probably one of the few among airports today. It is more likely that, when the holiday season approaches, you know in advance that it will be a struggle to have all requirements come together. At most airports, the struggle is common, and at many airports it is not isolated to holiday peaks anymore.

There is a better place…

Virtual Queuing for Airlines - for greater passenger satisfaction and a safer journey

Four simple steps to guide airlines towards success.

We see the vision of the seamless journey executed to its fullest potential. Envision giving your passengers the opportunity to signup for the predictable journey, offered by the airline and facilitated together with your partners.

Download this free E-guide for four simple and tangible steps on how to get started.

Guide: How to achieve efficient, data-driven, and safe airport operations by adapting to the new normal.

Data is the new gold. Like gold however, it needs to be processed and shaped to create full value. If anything, Covid-19 has served to accelerate the arrival of a new normal where the mining and processing of data will be a cornerstone for successful airport operations.

Copenhagen Optimization Guide on How to achieve efficient, data-driven, and safe airport operations

Forecasting made intelligent

“Why is detailed forecasting so important to the success of day-to-day airport operations?” you might ask. The answer lies in the definition of forecasting itself, which is the ability to predict, preview and outline the traffic outlook, and size the operation accurately.

This check list provides you with 3 steps to improve forecasting and optimize the operational performance of your airport.

Copenhagen Optimization Forecasting made intelligent

Covid-19 and the subsequent challenges for airport operations

When Covid-19 first hit the world we knew immediately that it would change the aviation industry for good. To help airports overcome the challenges they were to face, we identified six areas, which we believed would be of crucial importance, and we did a deep-dive into each area. We have collected the entire library of Covid-19 challenge reports below.

4 simple steps: How airports can leverage their data and overcome Covid-19

Through daily operations, airports are producing vast amounts of data. However, for many airports the use of data remains an untapped potential. This guide presents four simple steps to help you get started on leveraging your airport data.

Zero-based planning enabling optimized Covid-19 resumption

Covid-19 has severely affected commercial aviation. These days airports are in the process of tackling the financial and operational consequences of the health crisis to resume operations safely and sustainably. To excel in this complex and essential task, we advise airports to question status-quo and define new, optimized operations through the concept of Zero-Based Planning.

Copenhagen Optimization on Zero-Based planning for airports

Covid-19: Executive Summary on airport operations management

How Covid-19 impacts airport operations planning – physical distancing, volatile schedules, and limited budgets.

Covid-19 Executive Summary

Covid-19: The complete guide on airport operations management

COVID-19 has brought the worst crisis in the history of aviation. To read more about how this might be the best opportunity ever for airports, airlines, and all other stakeholders, to rethink business models and adjust operational concepts to improve efficiency and passenger satisfaction download our complete COVID-19 guide.

Covid-19 The complete guide

Covid-19 Challenge 6: Financial Impact

This article presents an outlook on the main financial challenges ahead for the airport and gives an outline of the impact of such challenges on airport operational planners. We provide recommendations on how to adapt planning to the upcoming financial context and turn it into an opportunity for an operational resumption through Zero-Based Planning.

Covid-19 Challenge 6 Financial impact

Covid-19 Challenge 5: Covid-19 Measures

This article presents a breakdown of the upcoming COVID-19 related measures aimed at identifying and isolating passengers unfit for flying. Furthermore, it delivers a structured assessment of the operational areas best suited to host such measures as well as an outline of the key considerations to make when implementing the measures.

Covid-19 Challenge 5 Covid-19 measures

Covid-19 Challenge 4: Cleaning and personal protection equipment

The implementation of enhanced cleaning measures and personal protective equipment brings along challenges to airport operations and airport operations planning.
New requirements will have implications across the airport operational areas and will be addressed in this article.

Covid-19 Challenge 4 Cleaning and personal protective equipment

Covid-19 Challenge 3: Physical Distancing

Physical distancing has proven effective in limiting the spread of COVID-19. For airports, this means operational plans
must allow for physical (social) distancing

Covid-19 Challenge 3 Physical Distancing

Covid-19 Challenge 2: Lower annual passenger numbers but unchanged or higher peak levels compared to pre-covid-19

A high degree of variance in both flight schedules and load factors is expected as traffic ramps up. Several airlines including Lufthansa, Delta Airlines, and United Airlines have publicly stated that they will emerge from the COVID-19 crisis as changed and smaller airlines.

Covid-19 Challenge 2 Lower passenger numbers but unchanged or higher peak numbers compared to pre-covid-19

Covid-19 Challenge 1: High variance in flight schedules and load factors

A high degree of variance in both flight schedules and load factors is expected as traffic ramps up. Several airlines including Lufthansa, Delta Airlines, and United Airlines have publicly stated that they will emerge from the COVID-19 crisis as changed and smaller airlines. 

Covid-19 Challenge 1 High variance in flight schedules and load factors

Covid-19: How Covid-19 impacts airport operations planning

Airports globally are currently experiencing an unprecedented challenge, as airlines have grounded aircraft in response to the sharp decrease in demand. Some airports have significantly limited their operations, while others have closed altogether, awaiting traffic to pick up gradually. Over the coming weeks, we will publish a series of articles with a focus on the challenges faced by the airport operational planner, as traffic ramps up with the easing of travel restrictions and on how to best handle these challenges.

Copenhagen Optimization How Covid-19 impact airport operations planning

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