BETTER AIRPORT SUMMIT

by Copenhagen Optimization

An Airport Operations Summit

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Event dates for the 2024 Summit will be announced here as soon as they are determined.

Thanks to everyone who participated in this year’s Better Airport Summit. 

Join our Summit in Copenhagen and get inspiration from leading airports around the world on how to take your airport operations to the next level.

Participation is free of charge.

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Event dates: May 10-11, 2023 – Copenhagen, Denmark

Traffic is resuming. Passenger behavior and flows are not exactly as they used to be. Operational challenges are fiercer than ever.  How do you win?

Join our Summit in Copenhagen and get inspiration from leading airports around the world on how to take your airport operations to the next level.

Participation is free of charge.

The top 5 key take aways from the Better Airport Summit are:

1. New Strategies – Learn how airports are challenging the traditional set-up of airport operations and are introducing new strategies to meet the future demand.

2. Data – how to collect it, how to utilize its full potential, and how to make sure it is validated.  

3. Change Management is necessary to drive successful adoption and usage of change – but it always turns out to be more challenging than expected. Get learnings and insights on how to succeed.

4. Nudging – Learn how airports are starting to use nudging to influence passenger behavior and be in control of the passenger arrival curve.

5. Sustainability is here to stay and we need to address it and implement it the way we do business – but how do we do that in the best way possible?

It is all about who is in the room

It is not just about the presentations. It’s about who is in the room. This room is going to be packed with some of the best industry specialists and some of the most knowledgeable and innovative minds within airport operations.

Copenhagen Optimization brings together experts across the more than 25 airports currently using our Better Airport software. The atmosphere will be relaxed and the goal will be to have high-quality conversations with like-mined peers. No matter what challenges you are facing, other airports will have had the exact same issues and will have found a solution for them.

At the Better Airport Summit you will:

  • Meet and build your network with other airport operations peers
  • Get ideas to you specific challenges
  • Learn what work for others

Our aim is to build a network for and with users of our Better Airport software with the purpose of providing relevant and professional sparring for all – both during and outside the summit, achieving a continual effect.

Topics you want to discuss

Presentations are good for inspiration. New input to take home and discuss with your colleagues. But they are usually not spot-on in regards to the specific challenges you are facing. And let’s be honest – no one has generic challenges. We all have specific issues we would like to solve. That is why we have planned break-out sessions and panel discussions in connection with every inspirational session to give you the chance to discuss and be inspired on how to apply that knowledge in your own operation.

Learn what’s working really well for everyone (and not), and use those insights to go faster.

Who should come?

This event is for people working within airport operations, whether that be analysis, forecasting, planning, or actually driving the operation on a day-to-day or hour-by-hour basis.

If you are working with forecasting, check-in, security, baggage, immigrations, or handling the stand and gate allocation this event is a fit. 

If you are interested in:

  • Precisely predicting your passenger and baggage flows
  • Use data to plan with confidence and clarity
  • Optimize your operation in real time

…this event is for you.

 The Better Airport Summit is where we come together to discuss, be inspired, and figure out how to win.

Agenda

Day 1: Wednesday May 10th

Registration and light lunch
12:00 - 12:30

Welcome
12:30 - 12:45 | By: Copenhagen Optimization
Kasper Hounsgaard & Anders Dohn, Co-CEO’s and founders of Copenhagen Optimization.

#1: Connected Operations
12.45 – 13.05 | By: MAG Airport Group

MAG Airport Group will present how they are working strategically with the concept of Connected Operations, the journey they have been on the last couple of years, and the vision they have for running their airport operations in the future.

#2: Panel Discussion - Connected Operations and Total Airport Management – how will they change the way we plan and operate airports?
13.05 – 14.35 | Facilitator: Kasper Hounsgaard, Copenhagen Optimization

Kasper Hounsgaard and Mike Jones, Head of Tech at MAG Airports will take lead in this general discussion on how frontrunners in our industry are changing their mindsets and operations to a holistic approach.

Coffee Break
14.30 – 15.00

#3: Sustainability in Aviation
15.00 – 15.15 | Speaker: Anders Dohn, Co-CEO of Copenhagen Optimization

As a growing, but still small company, our footprint might not be the largest - but we still have a role to play. With plenty of determination we have set up initiatives for measuring, reducing, and off-setting the carbon footprint of our operations. Our ambition is to start by looking internally before we inspire other companies to join us in securing the future of our industry – one sustainability initiative at a time.

#4: Break-out Session - Sustainability in the efficiency of operations
15.15 – 16.00 | Facilitator: Anders Dohn, Copenhagen Optimization

What are the foundations for sustainability in aviation? And how do you see the operational areas should and could contribute.

Wrap up / Hotel check-in
16.00

Drinks reception
18.00
Sticks'n'Sushi, Tivoli Hotel*, 12th floor
*Please note that Tivoli Hotel is not located in Tivoli Gardens, see the address below:
Arni Magnussons Gade 2
1577 Copenhagen, Denmark

Networking Dinner - Sticks'n'Sushi, Tivoli Hotel, 12th floor
19.30

MENU
STARTERS
BROCCOLI. Grilled in supreme soy, served with spicy goma
EBI BITES. Tempura shrimp, miso aïoli, chilli, lime & coriander
KANI KOROKKE. Crab croquettes with wasabi caesar
HIRAMASA KATAIFI. Hiramasa, kataifi, chives, shiso, truffle oli & ponzu
SHAKE CARPACCIO. Salmon, miso aïoli, trout roe, chives, daikon & lime marinade

SUSHI
NANBAN. Chicken, avocado, kataifi, coriander & spicy yuzu-kosho
PINK ALASKA. Salmon, avocado, cream cheese & lumpfish roe
EBI PANKO. Tempura shrimp & spicy sauce, topped with avocado
HELL'S KITCHEN. Tempura shrimp, avocado & spicy sauce, topped with tuna & barbecue

STICKS
YAKI YAGI. Goat's cheese with cured ham
TSUKUNE CHILI. Chicken meatballs, chilli dip, teriyaki & spring onions
HOTATE BACON. Scallops & bacon with miso herb butter

DESSERT


"We look forward to welcoming you in the higher circles - here we are talking about sushi and grilled yakitori under the clouds and an amazing view of Copenhagen that seems to go on forever."

Day 2: Thursday May 11th

Light breakfast and coffee
08:30 - 9:00

#5: Change Management
09:00 - 09:30 | Speaker: Anders Barsøe, Impact Business Entrepreneur

Change management drives the successful adoption and usage of change within the business. It allows employees to understand and commit to the shift and work effectively during it.

"Change agent Anders Barsøe is a restaurant industry executive and Impact Business entrepreneur. Amongst others, former head of Copenhagen Airports Food and Beverage program winning 3 FAB awards for best Food and Beverage offer in an airport. Former CEO of Danish sustainable sushi chain Letz Sushi, of which he led the change from conventional to sustainable market leader."

#6: Break-out Session – how to handle change management in airport operations
09:30 – 10:15 | Facilitator: Kasper Hounsgaard, Copenhagen Optimization

As technology evolves and airport operations can be planned and executed smarter and more efficiently it is crucial to include change management in your processes – but how do you do that in the best way possible?

Coffee Break
10.15 – 10.45

#7: How to work with nudging
10.45 – 11:30 | Speaker: Pelle Guldborg Hansen, Behavioral Scientist and nudging expert

Listen in when one of the world’s leading experts in Behavioral Science talks about how people easily are influenced by psychological, social, and physical factors. Pelle Guldborg Hansen has also set an unofficial record in the fastest boarding of an A380 by applying his nudging principles.

"Pelle Guldborg Hansen (1977) is behavioral scientist, at Roskilde University. Hansen was awarded the Ph.D. degree from Roskilde University in game theoretical modeling of social conventions and norms in 2010. Since then he has worked with real world applications of behavioral economics, especially so-called ‘nudge’-interventions, within a wide range of arenas: from bank-mobility and conformity to tax regulation over organ-donation and street littering to registration processes within Danish Business Authorities."

#8: Break-out Session - Using Virtual Queuing to nudge passengers to arrive at the benefit of your operation
11:30 – 12.30 | Facilitator: Kasper Hounsgaard, Copenhagen Optimization

Get the do’s and the don’ts on Virtual Queuing from your airport peers. What works and not least how does it work.

Lunch at Restaurant Nimb, Tivoli
12:30 - 13:45

#9: Presenting Better Shift, a new module to the Better Airport software suite
13.45 - 14:15 | By: Lene Thorsen Gøbel, Senior Consultant Copenhagen Optimization

#10: Break-out Session: How to combine Better Shift and Better Security to rethink optimization and rostering
14.15 – 14.45 | Facilitator: Kasper Hounsgaard, Copenhagen Optimization

#11: Using Better Airport to utilize your data
14:45 - 15:45 | Facilitator: Kasper Hounsgaard, Copenhagen Optimization

How do you make sure you utilize all the data you have access to, and how do you make sure it is validated?

Wrap up of the day followed by a glass of champagne
15:45

End of Summit
16:30

Meet the speakers

Kasper Hounsgaard

Co-CEO & founder,
Copenhagen Optimization

Pelle Guldborg Hansen

Behavioral Scientist and
nudging expert

Anders Barsøe

Impact Business Entrepreneur

Mike Jones

Head of Technology – Airports at MAG (Airports Group)

Anders Dohn

Co-CEO & founder,
Copenhagen Optimization

Venue

Location:  Tivoli, Nimb Rotunden
Vesterbrogade 3, 1577 Copenhagen

Nearby hotels you could stay at:

Radisson Collection Royal Hotel

Scandic Palace Hotel

Cabinn City

Villa Copenhagen

Or anywhere downtown. Tivoli is centrally located and in walking distance from nearly anywhere in the city center.

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Reserve your seat

Participation is free of charge

Join our Summit in Copenhagen and get inspiration from leading airports around the world on how to take your airport operations to the next level.

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