Copenhagen Optimization and Lyon Airport launch free ZENLINE security service in Terminal 1.
Passengers can now reserve free security checkpoint time slots at Lyon Airport, simplifying their travel experience. ZENLINE will be available for all flights operated at Terminal 1.
November 26, 2024 – Lyon Airport, VINCI Airports’ Innovation Center of Excellence for customer experience, in partnership with Copenhagen Optimization, has launched ZENLINE, a free virtual queuing service for passengers departing from Terminal 1. This service allows travelers to reserve a time slot for security screening, streamlining their airport experience and reducing waiting times. Lyon Airport is the first in France to offer such a service, reflecting its commitment to innovation and a stress-free travel.
Starting today, passengers can pre-book their security screening time slot at no cost via the Lyon Airport website or mobile app. ZENLINE uses smart scheduling technology to provide time slots based on flight schedules, the occupancy rate on each flight, and the passenger flows.
How ZENLINE Works
Travelers can reserve a time slot up to seven days and no later than 24 hours before their flight.
To book, passengers input their flight details and the number of travelers in their group to view available time slots. The ZENLINE reservation will be registered on the boarding card.
Upon arrival at Terminal 1, passengers proceed to the dedicated ZENLINE e-gate and security lane to access a faster, more efficient security checkpoint experience.
Key Benefits of ZENLINE
- Free and user-friendly.
- Available for all flights departing from Terminal 1.
- Time slots bookable up to seven days in advance.
- Reduces waiting times, providing a smoother, stress-free airport experience.
At the launch, Cédric Fechter, Executive Chairman at Aéroports de Lyon, stated: “We are proud to offer innovative solutions like ZENLINE that prioritize our passengers’ needs. This service gives travelers greater control over their time, ensuring a more pleasant airport experience.”
Kasper Hounsgaard, Co-CEO and Founder of Copenhagen Optimization, added: “ZENLINE is a significant step forward in enhancing airport operations. By combining technology and operational expertise, we are creating a seamless security experience for passengers.”
ZENLINE reflects Lyon Airport’s dedication to passenger satisfaction and operational efficiency, setting a new standard for air travel in France.
Click here if you want to know more about Better Virtual Queuing.
Media contact:
Sarah Procter
Chief Commercial Officer
+45 30 91 46 79
procter@copopt.com
About Copenhagen Optimization:
A global software-as-a-service platform with a passion for making airport operations simple and efficient. The software solution Better Airport® is a cloud-based solution that uses data and a combination of AI and advanced mathematical algorithms to bring clarity and confidence to plans, data, and complex decision-making, empowering airports to better predict, operate, and optimize. Better Airport is currently deployed and live in operations in more than 40 medium and large airports globally, spanning across USA, Canada, Europe, Asia, and now also Australia.
About Lyon Airport:
Lyon Airport manages the operations of Lyon-Saint Exupéry for commercial aviation and Lyon-Bron, the 3rd largest business aviation airport in France. As the leading airport in the VINCI Airports network in France, with nearly 9 million passengers in 2022, Lyon-Saint Exupéry offers 120 direct destinations in 2023 and is connected to major international hubs. The airport provides modern infrastructure, operational excellence for airlines, and an innovation strategy focused on a high-quality passenger experience (VINCI Airports network center of excellence). Certified at Level 4+ of ACA (Airport Carbon Accreditation), ISO 14001, and ISO 50001, Lyon-Saint Exupéry Airport develops with full control over its environmental impact. www.lyonaeroports.com
About VINCI Airports:
As the world’s leading private airport operator, VINCI Airports manages 72 airports in 13 countries. With its comprehensive expertise, VINCI Airports develops, finances, builds, and operates airports, bringing its investment capacity and know-how to optimize operational performance, modernize infrastructure, and lead their environmental transition. VINCI Airports was the first airport operator to implement an international environmental strategy in 2016, aiming for net zero emissions across its network by 2050. For more information: www.vinci-airports.com
