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London Heathrow Airport selects Better Airport® to improve airport operations and accommodate future growth

Copenhagen Optimization
Copenhagen Optimization |
· Updated: August 29, 2025
| 2 min read

Europe’s busiest airport now has access to an entire platform of insight and analytics to improve planning, postpone investments, and improve passenger experience. 

Copenhagen, Denmark – Copenhagen Optimization, the makers of the Better Airport® software solution, today announced a major partnership with Heathrow Airport. The alliance puts Better Airport®, the airport solution designed to optimize the planning, execution, and evaluation of airport operations, into the hands of hundreds of users throughout the airport and their airline partners.


Heathrow has selected Better Airport® after an extensive software solution search and a one-month trial period with Better Airport’s security, check-in, and baggage modules implemented across the airport.

Better Airport®’s plug-and-play solution design meant Heathrow was up and running with almost the full power of Better Airport® swiftly. After the airport’s one-month trial period, Copenhagen Optimization and the Heathrow team identified a list of possible enhancements to the software to match the complex operation at Heathrow. The enhancements were minor and are delivered free of charge as part of the SaaS subscription, thereby avoiding the hassle of going through lengthy change request cycles. Also, the enhancements are not tailored to Heathrow but are applicable to most airport operations across the world.

Airport expansion is well underway at Heathrow. With the expansion, Britain’s exporters will have up to 40 new long-haul trading links, billions of pounds in growth will flow from boosted inbound tourism and investment and the project will drive the creation of thousands of new skilled jobs across the UK. The airport expects to see 78 million passengers in 2018 and to expand capacity to 130 million passengers per year in the coming years. Better Airport® ensures the planning and decision process is fully professionalized across departments as Heathrow nearly doubles their passenger capacity to become the world’s largest international airport.



About Heathrow

Heathrow is Europe’s largest airport and one of the world’s top international aviation hubs. As the UK’s global gateway, Heathrow welcomes more than 78 million passengers every year. The airport is home to more than 80 airlines and is Britain’s largest cargo port, helping to drive British trade growth by connecting the nation to more than 200 destinations around the world. Heathrow is currently ranked by passengers as the ‘Best Airport in Western Europe’ for the third year running and the ‘Best Airport for Shopping’ for eight years in a row. Terminal 2 also holds the title of the ‘World’s Best Airport Terminal’ and is the Heathrow’s most sustainable, now powered by 100% renewable gas and electricity.


PRESS CONTACT

Sarah Procter
Copenhagen Optimization
Esplanaden 8A,1263 Copenhagen K, Denmark
Phone: +45 30 91 46 79
Email: procter@copopt.com

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About the author
Copenhagen Optimization
Copenhagen Optimization
A global software-as-a-service platform with a passion for making airport operations simple and efficient. The software solution Better Airport® is a cloud-based solution that uses data and a combination of AI and advanced mathematical algorithms to bring clarity and confidence to plans, data, and complex decision-making, empowering airports to better predict, operate, and optimize. Better Airport is currently deployed and live in operations in more than 40 medium and large airports globally, spanning across USA, Canada, Europe, Asia, and now also Australia.