New service at Hannover Airport. With the HAJway service in Terminal A, a separate entrance now offers faster access to the security area.
21st March 2023
How the HAJway service works:
Passengers reserve a time slot online for access to the security checkpoint. During the reserved time slot, passengers in Terminal A can go straight through to security and avoid lengthy waiting times. At the security checkpoint, passengers only need to present their boarding pass and the HAJway reservation. The HAJway service is free for all passengers.
Reservations can be made from two days before departure. Passengers need their flight number and must provide their email address and name. It is recommended to reserve a time slot at least two hours before departure. The last reservable time slot is one hour before departure. In addition, sufficient time should be planned for arrival, check-in, and luggage drop-off before the booked HAJway time slot.
Operations begin March 20, 2023
Monday, March 20th the HAJway will start in Terminal A. Initially, the service can only be booked for Lufthansa flights. More airlines will be added in the coming months. Hannover Airport is cooperating with the companies Copenhagen Optimization and CLEAR to implement the HAJway project.
All information about the new HAJway reservation tool is available online here.
“The HAJway service will help our passengers to reduce the waiting time at the security checkpoint. It is very important to us to be able to offer passengers traveling from Hannover Airport as stress-free as possible,” says Airport Managing Director Dr. Martin Roll.
“With the opening of the HAJway solution we are pleased to see the virtual queuing concept expand in the European market. Since launching the virtual queuing concept 18 months ago in Seattle, more than 20 airports are now offering the program. This concept is unique in the sense that it allows airports to nudge passengers to arrive when convenient for their operation. For that reason, we believe that the virtual queuing concept is moving from a nice to have for airports to a need to have,” says Kasper Hounsgaard, co-CEO and founder of Copenhagen Optimization.
“As we see record levels of travelers in airports, CLEAR is excited to provide Hannover Airport’s passengers the most predictable way through standard airport security,” said CLEAR CEO Caryn Seidman-Becker. “To use HAJway, simply reserve your spot in the security line, and enjoy peace of mind the next time you fly — plus, it’s totally free.”
About Hannover Airport:
Hannover Airport is the top choice for holidaymakers and business travelers in the North of Germany. Straight to the point. Around the clock. Every passenger can benefit from short, walkable distances and many service offers. With over 10,000 employees, the airport is an important job engine. Its good connections make Hannover Airport attractive for companies. What also moves the airport: the issue of sustainability. Think and act responsibly. Ecological, economical, and social.
About CLEAR:
Founded in 2010, CLEAR’s mission is to create frictionless experiences. With more than 14 million members and hundreds of partners across the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you – making everyday experiences easier, more secure, and friction-free. Since day one, CLEAR has been committed to privacy done right. Members are always in control of their own information, and we never sell member data. For more information, visit clearme.com.
About Copenhagen Optimization:
Copenhagen Optimization is a joint software and consultancy company specializing in improving airport operations. We passionately believe that operating an airport should be simple and efficient. Our software Better Airport® is a cloud-based solution that uses data and advanced mathematical algorithms to bring clarity and confidence to plans, data, and complex decision-making, empowering both you and your business to better predict, operate, and optimize. Better Airport is currently deployed and live in operations in more than 30 airports globally, from JFK Terminal 4 to London Heathrow and Singapore Changi.
Press contacts:
– Hannover-Langenhagen Airport GmbH:
presse@hannover-airport.de
– CLEAR:
media@clearme.com
– Copenhagen Optimization: contact@copopt.com
