Copenhagen, Denmark, 08 August 2025 – Copenhagen Optimization, a world leader in airport operations optimisation, has partnered with leading facility service provider ISS Pacific to deliver a suite of solutions that will elevate and improve security operations across some of Australia’s busiest airports.
Better Security and Better Shift will empower more data-driven decision-making in airport security operations. The partnership aims to elevate security operations by using data to optimise planning, resourcing, and execution as well as automating the operational planning processes.
By leveraging advanced forecasting integrated with Better Security and Better Shift, ISS Pacific can ensure staffing levels align with real-time passenger demand, and so reduce passenger wait times and increase operational agility and proactive planning.
ISS Pacific is the largest provider of security staff at Australian airports, and this partnership will enhance its planning capabilities while enabling Copenhagen Optimization to further improve its products through real-world application at scale.
Phil Brezzo, Executive General Manager, Aviation, at ISS Pacific said “ISS Pacific is very excited to partner with Copenhagen Optimization. Our primary purpose in aviation is to help keep passengers and airports safe. But we’re also committed to doing this as efficiently as possible to ensure the airport security experience is a positive part of each passenger’s journey. Through this partnership, we’re leveraging advanced forecasting and dynamic resourcing tools that are truly taking our capabilities to the next level and align with the future of integrated technology-driven solutions.”
Rasmus Kaster, Chief Growth Officer, Copenhagen Optimization said; “ISS Pacific is one of the world’s leading facility service providers, and it’s extremely gratifying to partner with such a forward-thinking business. We’re looking forward to working alongside them at some of Australia’s busiest airports and to achieving new levels of operational agility made possible by our shared data-first approach.”
About Copenhagen Optimization:
Copenhagen Optimization is a world leader in airport operations optimization, with a team that’s passionate about making airport operations simple and efficient. In 2016, the company launched its software suite Better Airport®, a cloud-based airport management SaaS platform that gives airports of all sizes a simpler way to run core operations. Better Airport® is the only airport operations software that covers both predictive planning and real-time execution across areas including passenger, baggage and stand & gate operations, and is currently deployed and live in more than 40 airports globally, spanning the USA, Canada, South America, Europe, Asia and Australia. Copenhagen Optimization also provides bespoke airport operations consultancy services to many of the world’s leading airports, including JFKIAT, Toronto, Montevideo, Manchester Airport Group, Singapore Changi and Sydney.
For more information please visit: www.copenhagenoptimization.com
About ISS:
ISS is a leading workplace experience and facilities management company. With a presence in more than 30 countries worldwide, and with more than 15,000 employees across the Pacific alone, ISS provides innovative workplace solutions that contribute to better business performance aimed at making life easier, more productive and enjoyable for all – delivered to high standards by people who care. ISS brings all of this to life through a unique combination of data, insight and service excel
Media contact
Templemere PR
+44 (0) 20 3948 1430
CopenhagenOptimization@templemerepr.co.uk
