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Case Study

How Edmonton International Airport uses data insights to be at the forefront of innovative airport solutions.

Airport Digital Transformation Strategy.

Airport

Edmonton Airport (YEG)

Passengers

8.1 mill. passengers (2019)

Destinations

54 destinations

Client overview: Edmonton International Airport (YEG)

Edmonton International Airport, officially branded YEG Edmonton International Airport since 2022, is the primary air passenger and air cargo facility in the Edmonton Metropolitan Region of the Canadian province of Alberta.

Edmonton Airports is a community-based, financially independent and not-for-profit corporation that manages Edmonton International Airport. YEG serves over 8 million passengers per year (2019) and offers non-stop connections to more than 50 destinations around the world.

Airport operations passenger airside FIDS displays data

Introduction to the collaboration with Edmonton International Airport

Edmonton International Airport engaged with Copenhagen Optimization to create a Digital Transformation Strategy aimed at taking Edmonton to the forefront of innovative airport solutions and meet the needs of the passengers – now and in the future.

The Solution: A digital transformation strategy

The approach taken focused on involving all stakeholders at the airport and ensuring ownership. The current digital maturity assessed, key priorities identified, and an overarching strategy to digitalization developed. The final approach consists of a range of tangible initiatives and, in an everchanging technological reality, a process for continuously prioritizing what initiatives are likely to generate the most benefits for Edmonton.

Of key initiatives, we identified; a new website, a chatbot, a digital foundation, and an airport operational planning solution. These initiatives include “fixing the basics” and creating a position to expand on.

Outcome achieved

Tangible initiatives
delivered in cooperation with EIA staff - all ready to be implement.

Process set up to ensure the strategy is
updated continuously
to match the ever-changing opportunities and challenges in the airport industry.

Secured ownership throughout the organization by
involving stakeholders
at all stages.

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