How London Heathrow Airport realizes significant benefits on passenger experience and efficiency.

The Solution: A maturity assessment

The assessment consisted of a combination of interviews and operational analyses. The planning of each operational area was rated on a scale from 1 to 5 within four planning dimensions – Methodology, Input Parameters, Performance Evaluation, and Systems.

The focus was to accurately describe the current planning scheme and building on this, to identify options for improving the planning and execution. Initiatives were presented aimed at closing the identified gaps allowing London Heathrow to significantly improve their planning capabilities.

The combination of an in-depth understanding of the operation and the ability to clearly communicate the findings were drivers of producing a high-quality assessment.