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Close-up of man handing his passport to border control officer
Better Border

A border management solution that connects border control and airport operations

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Better Border - where border control flows faster and passengers leave happier

Local immigration authorities are pivotal for national security – but they sure can slow down queue times and passenger flow at the airport. This can lead to an unpredictable passenger journey, disrupt the airport flow, and decrease operational efficiency.  

Now, imagine an airport where operational staff and border control work together using the same data and insights. An airport where flight schedules and passenger flows are updated in real-time and live data is automatically leveraged to achieve the best possible outcomes.

The result is shorter wait times through accurate resourcing, happier passengers thanks to smoother arrivals, and better staff well-being on the back of optimized shift planning.  

That’s exactly what we’ve achieved with Better Border – an integrated, common operating platform for border authorities and airport operations teams. The management system makes it easy to forecast passenger volumes, enabling airport staff and border authorities to plan ahead and eliminate bottlenecks through data-driven decisions. 

Better Border is part of Better Airport® – the world’s leading connected operations platform for airport operators. 

Better Border gives you:

Shorter wait times, happier passengers

Better Border’s predictive power means you can allocate your resources with greater accuracy, ensuring a smoother passenger experience.

Real-time optimization

Get ahead of flashpoints with a live overview of queuing and upcoming passenger flow and get active recommendations for optimal resource allocation.

Greater staff well-being

More predictability means you can make smarter staffing decisions, ensuring your people get the breaks they need and stress is minimized.

Female border control officer handing a passport to a passenger at an airport
Case Study

Real-time optimization

Even the best plans can fail from time to time. Better Border uses real-time flights and passenger flow data so you can continuously optimize your day-to-day execution – while still anticipating potentially demanding circumstances. 

Case: Why SIN chose Better Border
Illustration of Border control in airport where officer checks passengers

Proactive planning

Better Border gives operators the knowledge they need to plan all immigration hall processes outside of the immigration process itself. When you can predict passenger flows and have a clearer overview of your own capacity, you can allocate your resources with greater accuracy and ensure a smoother experience for your passengers.

Woman and child at border control

Two responsibilities, one shared solution

Border control focuses on security. Airport ops focus on flow. Without alignment, those priorities can clash. Better Border unites both under a single source of truth, ensuring decisions are made from the same real-time data. Security stays tight. Passengers keep moving. Everyone — from frontline staff to travelers — benefits from a more coordinated, transparent, and efficient border process. 

Female passenger sitting at airport gate using smartphone while waiting for boarding

The Better Airport software suite - get to know us module by module

Better Airport is a cloud-based airport management platform that gives airports of all sizes a simpler way to run core operations. The core modules of the Better Airport suite can be mixed and matched to fit your operational needs.

Click on the modules below to learn more.

Better Forecast Icon

Better Forecast

Predicts flows and wait times.

Better Check-in Icon

Better Check-in

Intelligent counter allocation.

Better Security Icon

Better Security

Optimized lane opening plans.

Better Baggage Icon

Better Baggage

Baggage flows - outbound/reclaim.

Better Stand & Gate Icon

Better Stand & Gate

Automatic allocation of stands and gates.

Better Deployment Icon

Better Deployment

Fully automated staff planning.

CO_ikon_shift

Better Shift

Shift patterns that meet any staffing demand.

Better Virtual Queuing Icon

Better Virtual Queuing

Influence passenger arrival and flatten peaks.