Virtual Queuing
for airports
Everywhere in your airport.
Did you know...? Our popular Better Virtual Queuing solution can be used everywhere in the airport - and not only in security.
Virtual Queuing is the newest and most innovative solution to increase the efficiency of airport operations while providing a more seamless passenger experience.
One of the most stressful and unpredictable aspects of traveling through an airport is the risk of queuing and thus wasting valuable time or even missing the flight. Whether it is at check-in, security, boarding, or waiting for a table at a restaurant, passengers spend a significant amount of their time in the terminal in one line or another. Time that could and should be utilized better.
Read more: Gain control of the passenger arrival curve with virtual queuing
Providing passengers with the ability to plan their journey not only empowers them and provides peace of mind. If you make sure your virtual queuing solution is more than just a passenger-facing app, it also enhances the ability of both the airport and its stakeholders to plan operations accordingly by creating a higher certainty of how the passengers will behave. Our Better Virtual Queuing solution supports this by providing situational awareness on how many passengers are utilizing which service, when, and how it impacts operations.
Virtual Queuing, if done right, is a powerful enabler of innovation, improving both the seamless passenger journey and providing tangible operational benefits. To work, it needs to be considered an integrated part of operational planning though – this unique link is provided with the analytics of Better Virtual Queuing.
Virtual Queuing is not only for your airport security processing. With the right solution it can be applied to almost any passenger touch point whether that be parking, check-in, security, immigration, boarding etc. It has the ability to provide efficiency to the airport at any touchpoint and to enable the passenger to get clarity and control of the journey through the airport – from home to gate.
Read more: Virtual Queuing reduces stress and uncertainty for your airport passengers
What is Virtual Queuing?
Virtual Queuing is the ability for a passenger to book a slot at any touchpoint in the airport and wait virtually rather than wait in a physical line, thereby eliminating stress and anxiety.
Virtual Queuing is one of the most noticeable new digital solutions for airports – if done right, it will deliver on its promise to reduce wait times, improve the passenger experience, and increase non-aeronautical revenue.
Read more: Virtual Queuing can work as a direct messaging channel to your passengers
Virtual Queuing is not only for your airport security processing. With the right solution it can be applied to almost any passenger touch point whether that be parking, check-in, security, immigration, boarding etc. It has the ability to provide efficiency to the airport at any touchpoint and to enable the passenger to get clarity and control of the journey through the airport – from home to gate.
Our most downloaded e-book: Get it now
Virtual Queuing for airports: The complete guide to successfully introduce Virtual Queuing for your passengers
The obvious choice to reduce wait times, improve passenger satisfaction, and increase non-aeronautical revenue.
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Features:
Integrates with boarding card scans or works with separate QR codes – the choice is yours
Keep your offerings separate or deliver a one-step process to your passengers with the boarding card scan integration. We can connect with the e-gate provider of your choice through our open API. Both solutions are seamless and stress-free for your passengers.Â
Integrates into any passenger touch point
Parking, check-in, bag-drop, security, boarding… There are so many different passenger touchpoints – why not make them interconnected? By elevating your Virtual Queuing solution to several touchpoints, you will give your passengers control and transparency of their journey through the airport through a fully integrated and automated set-up. This will require collaboration across airport and stakeholders, but we envision this to be the end-goal of Virtual Queuing for Airports – and we will be there on the side helping you reach your goal.
Connects with your flight schedule for full operational control
You are enabled to open and close time slots on a flight-by-flight basis, targeting the specific flights that will benefit your operation the most. This allows you to nudge your passengers to arrive before their STD, predicting wait times, and level out peaks.
Manage VQ slots based on your checkpoint availability
If you have more than one checkpoint, you are in full control of the available VQ slots at each checkpoint. This will allow you nudge passengers from one checkpoint to another and thus balancing your loads.
Automatically allocates VQ slots based on flight schedules
The solution will automatically allocate VQ slots throughout the day divided on your different checkpoints based on your flight schedule and operational data. But no one knows your airport’s operation better than you, and you will have full access to make the changes you see necessary.
Dedicated, bespoke reservation page
You will have your own dedicated passenger-faced reservation page, which you can brand according to your airport CVI.
Lighten the load on your airport
The ability to nudge passengers to arrive when convenient for the airport takes the pressure off your airport operation during peak hours.
Empowered passengers
People are increasingly demanding digital solutions that give them more control of everyday activities – including in airports. And though Virtual Queuing is a paradigm shift for airport operators in that it puts the passenger in charge, the upsides outweigh the adjustment curve.
Our Virtual Queuing solution is live at:
North America
Europe
First in France: Free virtual queuing solution launched at Lyon Airport
Copenhagen Optimization and Lyon Airport launch free ZENLINE security service in Terminal 1. Â Passengers can now reserve free security checkpoint time slots at Lyon
Copenhagen Optimization makes debut in South America with launch of continent’s first virtual queuing technology at Carrasco International Airport – Uruguay
September, 2024 Copenhagen, Denmark – Copenhagen Optimization, the world’s leading optimization platform for airport operators, has entered the South American market with the implementation of
London Heathrow Airport trials free security pre-book offer
With Heathrow Timeslot passengers can enjoy peace of mind knowing they can go directly to the security area at their pre-booked time slot. 4th October
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See what our Better Virtual Queuing solution is all about.
Explore a one-on-one demo with one of our experts to see how Virtual Queuing can fit your airport’s needs.Â
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Contact us to learn more about our virtual queuing solution
Learn more about our queuing solutions and the rest of our Better Airport solutions by contacting us. We will be ready to answer all your questions. Therefore, do not hesitate to contact us to get to know more about how our solutions can optimize your staff resources and airport passenger flow. We look forward to hearing from you.