Virtual Queuing
for airports
Get ahead of the curve.
Did you know...? Our Better Virtual Queuing solution gives airport operators complete control of the passenger arrival curve.
For Virtual Queuing to be truly successful in an airport setting, it must be more than just a passenger facing solution. If you include an intelligent back-end component, you can use your Virtual Queuing solution to nudge your passengers to arrive at pre-defined time slots or at pre-selected check points. In turn, your airport operation reduces wait times and flattens peaks, achieving significant operational efficiencies. Concurrently you also see a better utilization of infrastructure and staff.
But why would passengers choose to schedule their arrival at a time and a place that is beneficial for your operation? The answer is simple – because you let them take control of their journey, from home to gate. You give them predictability and you remove uncertainty. This is the foundation of the stress-free passenger journey.
Read more: Virtual Queuing reduces stress and uncertainty for your passengers
Better Virtual Queuing enables airports to optimize their operations by nudging passengers to arrive when convenient for execution of their operations. By tapping into the artificial intelligence of the underlying software you can utilize analytics and machine learning to manage timeslots provided to the
passengers through the passenger facing app. Slot times can be made available based on the expected number of passengers at any given time. Based on operational preparedness, the airport will be able to provide a promise to the passenger of a seamless journey with reduced wait times.
By applying intelligent planning and optimization algorithms, the airport has reliable intelligence on passenger arrivals, that can be translated into demand for infrastructure and expected wait times, ensuring that the airport adheres to its service levels. Our Better Virtual Queuing solution works because it is built to function in airports. It embraces the complexities of the operation, and through the application of data and analytics it continuously optimizes how Virtual Queuing slots are offered to passengers.
The Better Virtual Queuing solution should not be mistaken for a ticketing system as passengers are offered to book their time slot in advance of arriving
at the airport. As Better Virtual Queuing is linked to the airport’s operational planning and time dependencies, the airport is able to guarantee the passenger access to their checkpoint upon arrival.
Read more: Virtual Queuing can be applied to any passenger touch point at your airport
What is Virtual Queuing?
Virtual Queuing is the ability for a passenger to book a slot at any touchpoint in the airport and wait virtually rather than wait in a physical line, thereby eliminating stress and anxiety.
Virtual Queuing is one of the most noticeable new digital solutions for airports – if done right, it will deliver on its promise to reduce wait times, improve the passenger experience, and increase non-aeronautical revenue.
Read more: Virtual Queuing can work as a direct messaging channel to your passengers
The key to drive operational efficiencies through Virtual Queuing is understanding how passengers are currently arriving at checkpoints throughout the airport, understanding when you would prefer they arrive, and knowing how that impacts your operation. Our Better Virtual Queuing solution gives you access to this information and presents it in a way which is easy to understand and operate.
Features:
Integrates with boarding card scans or works with separate QR codes – the choice is yours
Keep your offerings separate or deliver a one-step process to your passengers with the boarding card scan integration. We can connect with the e-gate provider of your choice through our open API. Both solutions are seamless and stress-free for your passengers.Â
Integrates into any passenger touch point
Parking, check-in, bag-drop, security, boarding… There are so many different passenger touchpoints – why not make them interconnected? By elevating your Virtual Queuing solution to several touchpoints, you will give your passengers control and transparency of their journey through the airport through a fully integrated and automated set-up. This will require collaboration across airport and stakeholders, but we envision this to be the end-goal of Virtual Queuing for Airports – and we will be there on the side helping you reach your goal.
Connects with your flight schedule for full operational control
You are enabled to open and close time slots on a flight-by-flight basis, targeting the specific flights that will benefit your operation the most. This allows you to nudge your passengers to arrive before their STD, predicting wait times, and level out peaks.
Manage VQ slots based on your checkpoint availability
If you have more than one checkpoint, you are in full control of the available VQ slots at each checkpoint. This will allow you nudge passengers from one checkpoint to another and thus balancing your loads.
Automatically allocates VQ slots based on flight schedules
The solution will automatically allocate VQ slots throughout the day divided on your different checkpoints based on your flight schedule and operational data. But no one knows your airport’s operation better than you, and you will have full access to make the changes you see necessary.
Dedicated, bespoke reservation page
You will have your own dedicated passenger-faced reservation page, which you can brand according to your airport CVI.
Lighten the load on your airport
The ability to nudge passengers to arrive when convenient for the airport takes the pressure off your airport operation during peak hours.
Empowered passengers
People are increasingly demanding digital solutions that give them more control of everyday activities – including in airports. And though Virtual Queuing is a paradigm shift for airport operators in that it puts the passenger in charge, the upsides outweigh the adjustment curve.
Our Virtual Queuing solution is live at:
North America
Europe
First in France: Free virtual queuing solution launched at Lyon Airport
Copenhagen Optimization and Lyon Airport launch free ZENLINE security service in Terminal 1. Â Passengers can now reserve free security checkpoint time slots at Lyon
Copenhagen Optimization makes debut in South America with launch of continent’s first virtual queuing technology at Carrasco International Airport – Uruguay
September, 2024 Copenhagen, Denmark – Copenhagen Optimization, the world’s leading optimization platform for airport operators, has entered the South American market with the implementation of
London Heathrow Airport trials free security pre-book offer
With Heathrow Timeslot passengers can enjoy peace of mind knowing they can go directly to the security area at their pre-booked time slot. 4th October
Book a free demo
See what our Better Virtual Queuing solution is all about.
Explore a one-on-one demo with one of our experts to see how Virtual Queuing can fit your airport’s needs.Â
Fill out the form
Contact us to learn more about our virtual queuing solution
Learn more about our queuing solutions and the rest of our Better Airport solutions by contacting us. We will be ready to answer all your questions. Therefore, do not hesitate to contact us to get to know more about how our solutions can optimize your staff resources and airport passenger flow. We look forward to hearing from you.
