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BetterBorder
Case Study

How Singapore Changi Airport uses Better Border for real-time updates of flights and passenger flows to facilitate live planning.

Optimizing Airport Border Operations.

 
Airport

Singapore Changi Airport (SIN)

Passengers

53.1 mill. passengers (2023)

Destinations

300 destinations

Client overview: Singapore Changi Airport (SIN)

Changi Airport is renowned for its unique passenger experiences, which have become synonymous with global connectivity, clockwork efficiency and thoughtful services. Today, Changi is considered one of the world’s best airports.

Asia Pacific’s leading air hub serves a total catchment population of 10 million within a 2-hour radius, handling more than 68 million passengers (2019) to some 300 cities in about 80 countries and territories worldwide. 

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Introduction to the collaboration with Singapore Changi Airport

In 2019 Singapore Changi Airport chose Better Border as their main planning tool for border operations at the airport. The project was initiated as a pilot on Better Border for proof of concept. The pilot included a cooperative maturation of Better Border, with Copenhagen  Optimization driving the software to the next level, and Changi team to support with their superior knowledge on planning border operations.

The Solution: Better Border

In combination this has shown a fruitful combination of competencies, leading to tool which can support Changi team in their complex planning processes, and has taken Better Border to the next level, making it a unique and comprehensive planning tool for the border operations at any airport.

The project included development of several features, such as making Better Border a real time planning tool, with updates to flight schedule instantly reflected in the plans for border operation. An integration with realized data from passenger tracking is available, and plans are able to reoptimizing according to live queue numbers. Further potential was identified during the pilot, for continuous development. Ultimately, the cooperation during the pilot between Singapore Changi Team and Copenhagen Optimization has led to a long term contract for Better Border to be rolled out in all four terminals at Changi.

Explore Better Border

Outcome achieved

Real–time updates
of flights and passenger flows, facilitating live planning.

Reallocation of flights
from Better Border.

Optimized counter plans according to
live queue numbers.

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