Skip to content
CPH logo_header-testimonial_blue-on-white
Case Study

Improving check-in and security efficiency at Copenhagen Airport

Airport

Copenhagen Airport (CPH)

Passengers

26.8 mill. passengers (2023)

Destinations

217 destinations

Airport operations passenger airside FIDS displays data

In brief

Co-CEOs and founders of Copenhagen Optimization, Anders Dohn and Kasper Hounsgaard, both have a background from management positions at Copenhagen Airport.

At CPH they fundamentally changed the approach to operational analysis with the foundation of the Operational and Business Analysis unit. The new unit quickly saw impressive results.

The Background:

Before establishing Copenhagen Optimization, Kasper headed the unit Operational and Business Analysis at Copenhagen Airport. Anders Dohn and Tor Justesen, now part of Copenhagen Optimization, were also part of unit (Anders later switched to become head of Security resource management).

The focus of the unit was to identify and implement initiatives aimed at increasing the efficiency of the operation. Apart from this, the unit was also responsible for planning and performance evaluation of the check-in allocation as well as creating and evaluating the security checkpoint plans. 

The Solution:

Significant results were achieved including a 26% reduction in the demand for check-in counters. Further to this, an increase in the yearly throughput in number of items per FTE at the security checkpoint was achieved, from 38,900 items per year to 55,200 items per year, an increase of 42%.

After establishing Copenhagen Optimization, CPH and Copenhagen Optimization has established a cooperation and are working together on a number of projects.

Explore Better Check-in

The outcome

Achievement of a
26%
reduction in demand for check-in counters.

Increase in the yearly throughput in number of items per FTE at the security checkpoint, from 38,900 items per year to 55,200 items per year - an increase of
42%

Customer cases

London Heathrow LHR logo_Card-module

Covid-19: How London Heathrow Airport used Better Airport to enable operational plans to allow for physical distancing.

Read case
YYZ Toronto Pearson logo_Card-module

Assuring efficient use of current check-in and outbound baggage infrastructure before adding additional capacity.

Read case
ARN Stockholm Arlanda logo_Card-module

Overcoming flow gridlocks and significant queuing: How Stockholm Airport improved the summer check-in experience.

Read case
MUC Munchen logo_Card-module

Optimization of the check-in allocation process improves the passenger experience in Munich's Terminal 1.


Read case