Virtual queuing is starting to generate significant interest at airports around the world. If applied correctly, it can have a significant, positive impact on the airport operation including enhanced utilization of infrastructure and staff, higher compliance with physical distancing as well as increased passenger satisfaction. A virtual queue is a system that places customers in a virtual waiting queue. They don’t have to physically wait in line to get a service, leaving them with free time to perform any other activities until their allocated slot is available.
Covid-19 has severely affected commercial aviation. These days airports are in the process of tackling the financial and operational consequences of the health crisis to resume operations safely and sustainably. To excel in this complex and essential task, we advise airports to question status-quo and define new, optimized operations through the concept of Zero-Based Planning. Download the article to learn how.
COVID-19 has brought the worst crisis in the history of aviation. To read more about how this might be the best opportunity ever for airports, airlines, and all other stakeholders, to rethink business models and adjust operational concepts to improve efficiency and passenger satisfaction download our complete COVID-19 guide.
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