Articles

Virtual queuing is starting to generate significant interest at airports around the world. If applied correctly, it can have a significant, positive impact on the airport operation including enhanced utilization of infrastructure and staff, higher compliance with physical distancing as well as increased passenger satisfaction. A virtual queue is a system that places customers in a virtual waiting queue. They don’t have to physically wait in line to get a service, leaving them with free time to perform any other activities until their allocated slot is available.

Covid-19 has severely affected commercial aviation. These days airports are in the process of tackling the financial and operational consequences of the health crisis to resume operations safely and sustainably. To excel in this complex and essential task, we advise airports to question status-quo and define new, optimized operations through the concept of Zero-Based Planning. Download the article to learn how.

COVID-19 has brought the worst crisis in the history of aviation. To read more about how this might be the best opportunity ever for airports, airlines, and all other stakeholders, to rethink business models and adjust operational concepts to improve efficiency and passenger satisfaction download our complete COVID-19 guide.

A high degree of variance in both flight schedules and load factors is expected as traffic ramps up. Several airlines including Lufthansa, Delta Airlines, and United Airlines have publicly stated that they will emerge from the COVID-19 crisis as changed and smaller airlines. Download article and read more

A high degree of variance in both flight schedules and load factors is expected as traffic ramps up. Several airlines including Lufthansa, Delta Airlines, and United Airlines have publicly stated that they will emerge from the COVID-19 crisis as changed and smaller airlines. Download article and read more

Physical distancing has proven effective in limiting the spread
of COVID-19. For airports, this means operational plans
must allow for physical (social) distancing. Download to read more

The implementation of enhanced cleaning measures and personal protective equipment brings along challenges to airport operations and airport operations planning.
New requirements will have implications across the airport operational areas and will be addressed in this article. Download to read more

This article presents a breakdown of the upcoming COVID-19 related measures aimed at identifying and isolating passengers unfit for flying. Furthermore, it delivers a structured assessment of the operational areas best suited to host such measures as well as an outline of the key considerations to make when implementing the measures. Read more here:

This article presents an outlook on the main financial challenges ahead for the airport and gives an outline of the impact of such challenges on airport operational planners.  We provide recommendations on how to adapt planning to the upcoming financial context and turn it into an opportunity for an operational resumption through Zero-Based Planning. Download to read more.