CASE STUDY

PHX Phoenix

New flow model with 5-minute intervals improves operation: How Phoenix Airport can identify flow bottlenecks and optimize allocation of key operational infrastructure.

Phoenix Sky Harbor International Airport

44.4 mill. passengers (2019)

140 Destinations

Phoenix Sky Harbor International Airport is Arizona’s largest and busiest airport and among the largest commercial airports in the United States. PHX was the 8th-busiest airport in the United States and 22nd-busiest in the world in 2021. The airport serves as a hub for American Airlines and a base for Frontier Airlines and Southwest Airlines.

Phoenix Sky Harbor serves more than 120,000 passengers daily, with more than 1,200 flights per day, and has a total economic impact of more than $38 billion per year.

Introduction to the collaboration with Phoenix Sky Harbor airport.

Phoenix Sky Harbor International Airport had plenty of data available and an assumption that it could be used to identifying  future pain points. But they were challenged on making their data flows count.  The airport needed a smarter way to structure, utilize and analyze its available data and turned to Copenhagen Optimization’s consultancy team for help.

Better Forecast

The Challenge:

Phoenix had a data issue – they had plenty of it but needed help to make it count. The operations team knew that the flow of passengers through the airport could be improved, and they also suspected data was the key to identifying future pain points.

The Solution: A data maturity study

Getting to a proper understanding of passenger flow required a truly monumental data collection effort that involved more than 60 data sources. But the effort paid off as we were able to create a far more granular model of how passengers moved through different operational areas.

By going beyond the traditional high-level capacity analysis, we could create a flow model with 5-minute intervals that meant the airport could optimize its operations throughout the day.

A deep dive into dozens of data sources has paid off at Phoenix Sky Harbor International Airport, which now has a much more granular overview of passenger flows.

Outcome achieved:

Because Phoenix can now identify possible passenger flow bottlenecks as traffic grows, it can optimize its allocation of staff, gates, check-in desks, and other key operational infrastructure. 

The project gave Phoenix a deeper awareness of how much operational value can be provided by effective data analysis and it’s fast-tracking a range of initiatives to improve passenger flows as a result.

What next?

Our Virtual Queuing solution was the first to get the green light and is now in use at Phoenix’s security screening.

Final thoughts

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PHX Phoenix

We look forward to hearing from you

We know that investing in and implementing new airport technology can result in a lot of questions. We will happily guide you through the process and answer all your questions.

To see if there is a fit, we offer an obligation free demo of our Better Airport software for you to experience it.

Book a free demo

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