Munich Airport (MUC) engaged with Copenhagen Optimization (CopOpt) with the aim of improving the passenger experience at check-in for Terminal 1. Terminal 1 has almost 80 airlines operating with the largest airline having less than 20 flights a day. This makes check-in allocation and stakeholder management challenging – especially when it comes to reaping the benefits of self-service baggage drop.See the case studySee the case study
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