Queuing Systems

- the ideal way to handle large passenger crowds

QUEUING SYSTEMS

An efficient queuing system is important when managing a lot of people. For example, in airports there will be timeslots during the day where the passenger flow is higher than at other times. Although easy to predict, as passenger flows follow the flight schedule, it can be a real challenge to handle the passenger peaks but there is a solution to the challenge.

At Copenhagen Optimization we have developed a queuing system that virtually queues passengers. Our queuing system helps airports all over the world to predict passenger flows, reduce waiting times, and help to manage staff resources resulting in higher customer satisfaction.

On this page, you can read more about queuing systems and the advantages of implementing a system that virtually queues passengers.

 

What is a queuing system?

A queuing system is a system that helps with queuing customers, passengers, or guests to control the flow of people and streamline the queuing experience.


As a business, you often do not know when there will be many people that need help. You can allocate staff resources based on former experiences, but you will never really know if the resources fit the number of customers.


In the air transport industry it’s a different scenario. As passengers arrive to catch a flight, forecasting busy times is uncomplicated. Controlling passenger flows is a big challenge though. By implementing a queuing system in an airport, the airport is enabled to respond to busy time periods and make sure that wait times are reduced.


Right now more and more airports are implementing a virtual queuing system to manage passenger flows to make check-in and security areas more efficient. 

 

Advantages of a Queuing System

There are several advantages of queuing systems. A queuing system is a great way to improve the customer experience and can be used in many different ways depending on your business needs.


Queuing systems can be a great way to improve customer satisfaction, service efficiency and reduce wait times. Customers hate waiting in lines. Therefore, a queueing system – such as a virtual queuing option – is a good idea as the system gives the passengers more freedom to browse shops or sit at a cafe having a coffee while waiting in line.


Another advantage of queuing systems is that this type of system makes it easier for the business to allocate the right amount of staff resources when needed. The queuing system will show which times a day, during a month, or a year most customers will be present needing help. The business can now make sure the right number of staff is present to help the customers.

Key advantages

Reduce the amount of time waiting in line

Help allocate the right amount of staff resources

Improving the passenger satisfaction

Improving service efficiency

A more convenient way to wait in line as the passengers know when they they are next in line

A Virtual Queuing system lets passengers queue from anywhere

Types os queuing systems

There are various types of queueing systems available, each with its advantages and disadvantages.


The most common type of queueing system is the single queue with multiple servers. This system is often used in restaurants or banks. It is simple to set up and manage, but insufficient if the number of servers is not adapted to the demand.


Another type of queueing system is the multiple queue system with multiple servers. This system is often used in call centers. It can provide a higher level of service by allowing customers to be served by the next available server but can be more difficult to manage.


Finally, the last type of queueing system is the virtual queue. This system is often used in online businesses and airports. The advantage of a queuing system is that it can provide a seamless experience for passengers and allow the passengers to do other things while waiting in line. The disadvantage is that it can be difficult to implement and manage.


You can read more about Virtual Queuing here

 

Book a free demo of our queuing system

Investing in a new software system is a big investment. It is both a financial commitment and an investment of time and resources. Therefore, the software you select must be compatible with your business’s needs now and in the future.


At Copenhagen Optimization we offer free demos of our queuing software system. This way you can experience how the software works and get to know how it can benefit your business.


Book a live and obligation-free demo here.


A world leading company within airport optimization


At Copenhagen Optimization we strive every day to develop the very best software solutions for our clients all around the world.


We design high quality and sophisticated queuing systems and other types of optimization software that will make it easy, simple and efficient to operate an airport. Our solutions are the result of years of experience within our field and Danish intelligent design.


Our queuing system brings clarity and confidence to plans, data, and complex decision-making, empowering you and your business to better predict, operate, and optimize.


Every day, our Better Airport® solutions help airports all over the world to become more efficient. Our well-developed solutions and satisfied clients make us a world leading company within our industry.

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HORIZON 2020 AWARD

This project has received funding from the European Union’s Horizon 2020 research and innovation program under grant agreement No 880158.
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