3 steps to avoid bottlenecks at your security checkpoint

Summer is just around the corner, and for most airports, this means a peak in the number of passengers. With passenger numbers reaching a record high, airports are desperately looking to maximize capacity to ensure that they are prepared to handle the incoming flow of passengers. Investing enormous amounts of CAPEX and OPEX is too late, not to mention too risky.
This is why our team of experts share with you the three key actions all airport operation planners should take to avoid security waiting times.
  1. Understand your current security checkpoint capacity and throughput

    Taking the time to do a thorough assessment of the security checkpoint. The assessment includes throughput rates (in passengers and images), forecast quality, and waiting times. The assessment gives the operational teams a clear understanding of where the bottlenecks are. Not where they are thought to be. The assessment requires linking various data inputs together and is relatively easily done by those who know how and what data to model.

  2. Produce a daily plan – an accurate plan that everyone can trust and follow

    To keep it simple, make sure that your airport operates using a reliable forecast, preferably a flight-by-flight presentation forecast, aggregated as desired to create total presentation profiles for relevant touchpoints, security being one. For optimized security checkpoint planning, make sure to base the input parameters on at least 12 months’ operational data – forecast, images per passenger, throughput rates in images and passengers, service level targets on waiting time, break execution rules, staff per lane, and static posts.

  3. Utilize data on a common platform

    When your operational team is looking at the same data, this enhances the identification of options for improving the planning process significantly. Addressing the same set of numbers will give transparency and improve the working process, even if the security checkpoint is staffed by a third-party provider.

AUTHOR: Sarah Frances Procter
Sarah joined Copenhagen Optimization in 2017 after having held a variety of roles, including Route Development Manager, Airport Operation Management, and Director Real Estate at CPH Airport. Before this, Sarah worked in both the FMCG industry with PepsiCo International in the UK as well as in the IT sector.
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